SkyCable warns of severe service interruption during Ruby

MANILA, Philippines – It would be handy to have a battery-operated radio on standby to monitor the news on Typhoon Ruby (Hagupit), as SkyCable warns its subscribers in high-alert areas of a possible indefinite period of service interruption because of the typhoon.

As of 4:47 pm Friday, December 6, SkyCable cited the high-alert level areas, based on PAGASA’s advisory.

These are Agusan del Norte, Agusan del Sur, Aklan, Albay, Antique, Biliran, Bohol, Bukidnon, Camarines Norte, Camarines Sur, Camiguin, Capiz, Catanduanes, Cebu, Compostela Valley, Davao del Norte, Davao Oriental, Dinagat Islands, Eastern Samar, Guimaras, Iloilo, Lanao del Norte, Lanao del Sur, Leyte, Marinduque, Masbate, Misamis Oriental, Misamis Occidental, Northern Samar, Negros Occidental, Negros Oriental, Mindoro, Oriental Mindoro, Palawan, Quezon, Romblon, Samar, Siquijor, Sorsogon, Southern Leyte, Surigao del Norte, Surigao del Sur, Zamboanga del Norte, and Zamboanga del Sur.

“As much as we want to provide our subscribers with immediate customer service and technical solutions to quickly restore high-quality cable TV broadcast and broadband services, the severe weather conditions during the super typhoon’s transit over the Philippines will gravely hamper SkyCable’s ability to immediately respond,” SkyCable said.

The cable provider emphasized that immediate restoration of its cable TV and broadband services will be doneonce the weather calms, the roads become passable, and power is restored to heavily-affected areas.

Subscribers are advised to contact SkyCable through its various 24/7 customer touch points such as its website, Facebook accounts for cable and broadband, Twitter, or via email.

Subscribers may also SMS SKY to 2331 for Globe/TM/Sun Cellular or 231 for Smart/Talk N Text.

For those without Internet access, subscribers may call the hotline assigned in their area, SkyCable advised. – Rappler.com