Globe tests filtering system to block spam, scam messages

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Globe tests filtering system to block spam, scam messages
More than 10,000 unwanted messages have been blocked from the network; mobile numbers that are constant sources of these messages are temporarily disconnected from service

MANILA, Philippines – Globe Telecom is testing the implementation of a filtering mechanism that would keep its customers from receiving unwanted and annoying text scam or spam messages.

The telecommunications provider installed in its network an automated filtering mechanism which is now working to prevent transmittal of spam and scam messages to mobile devices of some of its postpaid customers.

To date, more than 10,000 spam and scam messages have been blocked from the Globe network, said Joel Agustin, Globe senior vice president and head of the service management division of the network technical group.

Agustin said that mobile numbers that are identified to be constant sources of spam and scam messages will be temporarily disconnected from service.

This means that voice, SMS, and data services will not be available to these numbers.

Service restoration for such numbers will only be undertaken if the users contest the move and show proof they are not text spammers, he added.

The company recently reported that mobile numbers deactivated from Globe service surged this year amid intensified efforts of the mobile operator to combat unsolicited promotional materials sent as SMS messages.

As of April 2014, Globe said it had barred from its network a total of 995 mobile numbers, 33% higher than the total mobile numbers blocked from the network for the whole of 2013.

From January to April 2014, the number of blocked numbers due to reported spamming activities increased by an average of 450% from a year ago.

Apart from deactivating mobile numbers used in sending text spams or scams, Globe has been actively reporting cases to the National Telecommunications Commission (NTC).

Numbers that are reported for the first time as the source of text spams or scams are sent warnings. If the same numbers are reported for the second time due to text spams or scams, these are immediately blocked from the network, Globe said.

Customers who receive text spams and scams may also report via the Globe website through Talk2Globe Chat, send a message through Globe contact form, and by tweeting @Talk2GLOBE. Subscribers can put in the number, the exact message, and the time and date the text spam or scam was received.

Globe will add more and more postpaid customers in the filtering system in the coming days, Agustin said.

“Rest assured that our technical team will continue to design and develop mechanisms that will rid the network of such irritating messages for a more wonderful customer experience,” Agustin said. Rappler.com

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