How to pay your PLDT bills online without added charges

With the pandemic, Filipinos collectively experienced a massive lifestyle change, but that doesn’t mean our expectations for daily life are any different. Sure, we may have added masks and face shields to our outfits and a number of us are now working from home, but many are still grasping for any semblance of normalcy – hence that marketable term, “New Normal.” 

We want to talk and connect with other people in the same way we used to. For these, we turn to video calls, messenger apps, social media, and online gaming. We even have new ways to bond now, like the popular e-numan and watch parties. 

But in order to retain these emotional connections, we need to have actual power lines to stay connected – internet, mobile, and landline connections, and even basic utilities like electricity. And here’s where the headache comes in. How do we pay the bills when we’re not sure what to expect every time we step out of the door?

The answer is simple: digital payments.

“But digital payments are intimidating and difficult to understand,” you say. 

This isn’t an unpopular sentiment. In a 2019 poll by data insights company TheNerve, we learned that pre-pandemic, around 50% of 1,760 respondents still preferred to pay by cash. The year prior, according to the Bangko Sentral ng Pilipinas (BSP), cash still accounted for 99% of local transactions. (READ: Why the Philippines has been slow to adopt e-wallets)

But habits and practices change for a reason, and the pandemic has definitely accelerated our move from traditional to digital. (READ: PLDT Enterprise fully commits to helping future-proof today’s e-industries)

Here are 3 reasons why digital is the best way to pay:  

It’s safe and secure

This isn’t just about keeping yourself safe from the virus. By avoiding long lines and possible crowds, you give yourself peace of mind and less anxiety about your physical health. This also makes sure you’re keeping your family and community safe from contamination. 

PLDT’s services also champion cybersecurity as they focus on information and communications technology (ICT) solutions. On the myPLDT Smart app, this translates to a secure tracking of your bills and transactions, along with your activities in the application. You’re also required to put in a One-Time PIN (OTP) verification code upon your first sign up. 

Easily access your bills

Since PLDT Home moved to paperless billing in March, you can now access your bills via SMS or email. You can also view your bill with a myHome account at my.pldthome.com or through the myPLDT Smart app. With the myPLDT Smart app, customers can also conveniently track their bills and payments.

Make sure to email pldtbilling@pldt.com.ph to update your contact information so you don’t miss getting your digital bill. You can also check the myPLDT Smart app to easily track bills, payments, and ongoing transactions. 

With this new system, you can be sure that you won’t lose your receipts! 

Pay using your preferred digital channel

Here comes the tricky part. Sure, you track your bills and payment transactions online, but what’s in between? How do you actually pay? 

With no added processing fees, you have three main options to digitally pay for your PLDT Home bill – internet banking, mobile wallets such as PayMaya, and PLDT Pay Express Online. 

Afterward, the payment gets posted in real-time.

It’s that easy. Just refer to your digital bill, pay, and track your payments using your PLDT apps. For more information on alternative payment centers, just go to this link.

These days, the most we can do for everyone is to take care of ourselves best. For better or for worse, life goes on. That means we have to look out for ourselves, our own mental and physical health, and care for our own convenience as well. And digital payments are definitely walking us in that same direction. 

If you have questions or concerns about your bill, you may email the PLDT billing support team at pldtbilling@pldt.com.ph, send a message to their PLDT Home Facebook Messenger, or call the 171 hotline. You can also visit https://pldthome.com/support-billing to get quick answers to your FAQs. – Rappler.com