Virtual executives from Staff Virtual

Staff Virtual, with offices in Manila and California, provides professionals in the Business Process Outsourcing industry with an integrated back-office system, beyond the typical customer service agents.  

Beyond nameless and faceless customer service agents, Staff Virtual, founded in 2009, provides professional specialists which its clientele has a direct hand in selecting or hiring.  Objectives or key performance indicators are set, activity may be remotely monitored, and if necessary, non-performing executives may be replaced.  Staff Virtual can quickly find individuals with specific skills, or build an offshore team so that an entire department or business process can be outsourced. With each contract, a specific hiring plan is customized to fill a client’s needs.

“Talent is the lifeblood of any organization and business owners need to be able to hire staff quickly and easily; preferably without the HR headaches, taxes, government regulations and legal risks that are associated with hiring locally,” asserts Staff Virtual Chief Executive Officer Roger Cox.

Staff Virtual’s English-speaking, mostly Filipino staff comes from top Philippine colleges and universities. The Philippines was ranked as the world’s best country in business English, according to a Yahoo News feature, dated April 25, 2012.

Over and above its customer service capabilities, the Philippine-based BPO, which has annually at least doubled its staffing, currently employs professional business and legal support executives, including graphic artists and lawyers.  

In the typical course of managing business for a law office in the United States, firm mail is scanned in America and uploaded to Staff Virtual’s secure servers.  Once uploaded Staff Virtual’s experienced team indexes, sorts and either replies directly or forwards the mail to the correctdepartment or attorney. Leads must also be passed on efficiently to partner law firms in all 50 States, with the relevant records and pertinent details about each case attached.

Incorporated both in the Philippines (Makati, Manila) and the United States (Los Angeles, California), Staff Virtual has both timezones and everything in-between, covered. Visit Staff Virtual’s website at www.staffvirtual.com to discover how the future can work for you, today. – from a press release issued by StaffVirtual/Rappler.com