BPI customers furious over new online transaction charges

MANILA, Philippines – Ayala-led Bank of the Philippine Islands (BPI) sent an email to its customers on Friday, May 31, announcing new fees for select online and mobile banking services starting July 1.

Some customers aired their concerns over social media, as BPI said it would implement the following charges starting July 1:

• Transfer to other banks via Instapay – P50 per transaction
• Transfer to unenrolled 3rd party account (except QR code) – P10 per transaction
• Transfer to unenrolled accounts via QR code – free for a limited time period
• Transfer to own and enrolled accounts – free
• Dollar to Peso Transfers – free

BPI and their new policy ugh. Why is it that enrolling a biller is available online while enrolling a 3rd party isn’t 🙁

— PLDT not caring for 75 days (@spacekittylei) May 31, 2019

Which bank does not charge fees for online/app transactions? I think I’m gonna have say goodbye to BPI now.

— Pia (@piawearsglasses) May 31, 2019

Pati ba naman unenrolled BPI accounts, may P10 Charge?! Same bank transfer yan ah

Mabuti sana kung madali lang mag enroll ng 3rd party accounts tulad sa ibang bank na online lang, enrolled na.

eh sa inyo pupunta pa sa branch, pipila at may pipirmahan pa! Sayang sa oras!

— Mark Bogz Oliveros (@OG_Bogz) May 31, 2019

BPI urged its customers to enroll their accounts online for faster and safer transactions. It is also free of charge.

For more information, BPI said customers can chat with “Bea of BPI,” BPI’s automated customer care assistant in Facebook Messenger. – Rappler.com