Budget carrier Cebu Pacific is permanently removing rebooking fees, as the coronavirus pandemic has gutted the aviation industry.
In a statement on Tuesday, March 2, Cebu Pacific vice president for marketing and customer experience Candice Iyog said the airline conducted a survey and flight flexibility turned out to be a consideration among passengers.
“The carrier believes that flexibility is critical in restoring passenger confidence in air travel,” Cebu Pacific said.
This means that passengers can rebook flights as many times as needed, with no extra charges. The fare difference will still apply.
Passengers can change their booking online through the Manage Booking portal on the Cebu Pacific website. Changes in flight details can be made up to two hours before the flight.
The new policy comes as airlines downsize and losses deepen given the uncertainty in the industry.
In January, Cebu Pacific launched COVID-19 travel insurance. – Rappler.com
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