‘Pingdemic’: English businesses buckle under COVID-19 isolation demands

‘Pingdemic’: English businesses buckle under COVID-19 isolation demands

CONTACT TRACING. The COVID-19 contact tracing smartphone app of Britain's National Health Service is displayed on an iPhone in this illustration photograph taken in Keele, Britain, September 24, 2020.

Carl Recine/Reuters

(1st UPDATE) Britain's biggest rail operator, Govia Thameslink, says it may need to cancel some services in London and southeast England. Retailer Marks & Spencer says it may have to reduce business hours.

England’s car plants, railways, supermarkets, and pubs warned the government on Monday, July 19, that a COVID-19 tracing app, which has told hundreds of thousands of workers to isolate, was wrecking the recovery and pushing supply chains to the brink of collapse.

Cases of COVID-19 in Britain hit around 50,000 a day on some days last week.

Alerts, or “pings,” sent out by the official app telling anyone identified as a contact of someone with the disease to self-isolate for 10 days have caused huge disruption in schools, businesses, and the healthcare system.

The crisis, which comes just as the government lifts nearly all restrictions in England to help drive an economic recovery, has been dubbed the “Pingdemic.”

Under pressure, the government said later on Monday it would allow workers in critical roles, such as air traffic controllers and train signalers, to carry on working despite being “pinged” if they were fully vaccinated.

Prime Minister Boris Johnson, finance minister Rishi Sunak, and health minister Sajid Javid are all isolating after Javid tested positive. Some pubs have shut, supply chains are teetering, and the car breakdown service AA warned of longer response times at call centers.

Carmaker Stellantis said its Vauxhall van factory in Luton would move from three shifts to two shifts for the duration of this week, and Nissan adjusted production in some areas of its Sunderland plant to counter lower staffing numbers.

“The pingdemic is here and businesses need urgent change,” Richard Walker, the managing director of supermarket chain Iceland, said on Twitter.

Pubs closed

Britain’s biggest rail operator, Govia Thameslink, said it may need to cancel some services in London and southeast England. Retailer Marks & Spencer said it may have to reduce business hours.

“Where the industry will see the pain is in the supply chain, because logistics runs tight anyway to be efficient,” Marks & Spencer chief executive officer Steve Rowe said in a statement.

Pub operator Greene King said it had to temporarily close 33 pubs last week due to a lack of staff. British baker Warburtons said it was struggling to maintain local deliveries as more staff self-isolate, exacerbating a national driver shortage.

The crisis has overshadowed Johnson’s “freedom day” on Monday, which ended more than a year of lockdown restrictions in England.

A person familiar with the situation in the retail sector said just under 10% of staff were absent, although some retailers are seeing absence rates of around 30%.

A second source at one of Britain’s biggest supermarkets, who spoke on the condition of anonymity, said while absence rates were up, they remained manageable and below the peaks of last year when the pandemic was raging.

Some healthcare workers may be able to skip isolation and those who have been fully vaccinated will be exempt from isolation demands from August 16.

Smaller businesses, however, are particularly alarmed.

“Having just one of my customers test positive will close my entire business for two weeks with no financial support,” said Helen Williams, owner of Willow Bridal Boutique in northwest England. –

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