Why I’m #BPOandProud

MANILA, Philippines — Work shifts that begin at night, copious amounts of coffee to get you through, and a black headset: it’s the usual scene at most BPOs in the country. But apart from the odd hours, and dealing with irate customers on a regular basis, what is the industry really about?

Business process outsourcing in the Philippines continuous to expand and contribute significantly to the country’s economic growth since the first contact center was established in 1992. Today, there are more than one million Filipinos working in BPOs, with its revenues projected to overtake OFW remittances by 2017. It’s also one of the highest-paying industries in the country, ranking fourth for junior executives and supervisors, and sixth for managers.

But in spite of its growth and economic contribution, work in BPOs are still largely misunderstood. For one, not many are aware that it doesn’t just consist of call center or customer service agents. Today, everything from human resources processes, medical and legal transcription work, animation and even content creation are outsourced to the Philippines.

Unlike what some people think, it’s also not merely a “Plan B” for job seekers that do not get into their preferred work since it provides financial security. A lot of people want to work for a BPO because of the relatively informal office environment, the chance to travel, and work for an international company. The work itself is no joke, and takes a great amount of patience, willingness to learn, and understanding of different cultures to thrive as an employee.— Rappler.com

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