DOT to release new ‘star’ ratings for PH hotels, resorts

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DOT to release new ‘star’ ratings for PH hotels, resorts
The new ratings replace the outdated classification system and will provide an official seal of quality for accommodations in the Philippines, says the Department of Tourism

MANILA, Philippines –  Around 700 hotels and resorts in the Philippines will be subject to new “star” ratings, the Department of Tourism (DOT) said.

In a bid to improve the quality of accommodations and hospitality in the country, the new ratings due late this year are aligned with globally-recognized assessment and accreditation systems, the DOT said.

“In order to deliver on the promise that it is truly ‘more fun in the Philippines,’ there is a need to establish a credible and objective rating system that will provide an official seal of quality for accommodation in the Philippines,” DOT Undersecretary Maria Victoria V. Jasmin said.

In 2012, the DOT launched the “National Accommodation Standards” for hotels, resorts, and apartment hotels.

Early in 2014, the standards were reviewed in detail by a team of international assessors under the Improving Competitiveness in Tourism Project, a DOT technical assistance funded by the Canadian government and administered by the Asian Development Bank (ADB).

Jasmin said the formal star ratings will replace the outdated classification system of Economy, Standard, First-Class, and Deluxe for hotels; and A, AA, and AAA for resorts.

The new set of accommodation standards will be comprised of 5 levels ranging from one to 5 stars. It is a point system based on availability of facilities and services; condition and quality of a specific facility; and quality of service.

The new star rating system is as follows:

One star: 251 to 400 points
Two star: 401 to 550 points
3 star: 551 to 700 points
4 star: 701 to 850 points
5 star: 851 to 1,000 points

A 5-star accommodation is characterized by its world-class facilities and meticulous service exceeding a guest’s expectations, the DOT said.

“Basically, a One Star rating is an achievement in itself and means that the accommodation is fair and acceptable. Two Star indicates good; 3 Star means very good; 4 Star is excellent; while a 5 Star grade is outstanding signifying the highest international standard,” Jasmin explained.

The assessment will be conducted every two years and will be performed jointly by DOT area officers and independent third party auditors, who are professionals currently working in the tourism industry. – Rappler.com

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