BPI transactions via ATMs, EPS restored

MANILA, Philippines (UPDATED) – Bank of the Philippine Islands (BPI) clients could not transact via automated teller machines (ATM) and electronic payment systems (EPS) on Monday evening, May 27, because the services were “currently unavailable.” 

ATM and EPS services were restored around two hours after, the Ayala-led bank announced through its official Twitter account. It added that services would be fully restored within “the next couple of hours.”

BPI did not elaborate on the cause of the ATM system problem. 

ATM Advisory: Our technical team has isolated cause of ATM system problem. 1/2

— BPI (@TalktoBPI) May 27, 2013

While a number of ATMs are already up, full recovery is still expected within the next couple of hours. 2/2

— BPI (@TalktoBPI) May 27, 2013

Using its official Twitter account, the Ayala-led bank responded to clients reporting difficulties accessing their accounts. 

Our ATM and EPS systems are currently unavailable. We apologize for the inconvenience and shall post an update once services are restored.

— BPI (@TalktoBPI) May 27, 2013

As of this time, our technical team advised that you may use other banks’ ATMs to withdraw.1/2

— BPI (@TalktoBPI) May 27, 2013

Please wait for further announcements regarding our own ATM system recovery.Thank you for bearing with us. 2/2

— BPI (@TalktoBPI) May 27, 2013

BPI head of branches Natividad Alejo earlier told Rappler the technical glitch was being fixed and access to clients’ accounts would be available in a few hours.

Other modes of transacting — including using the ATMs of other banks BPI is affiliated with, as well as phonebanking and Internet banking — were up and available, Alejo said. – Rappler.com