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Globe: Manila network upgrade complete by June
Globe says its subscribers can expect less dropped calls and faster delivery of text messages by June

$120 MILLION LOAN. Globe Telecoms looks to fund capital expenditures. Photo from Globe Telecoms Facebook page

MANILA, Philippines – Subscribers of Globe Telecom Inc. may expect less dropped calls and faster delivery of text messages by June, when the US$700 million network modernization program has been fully optimized in Metro Manila.

This was according to Peter Bithos, the advisor and head of consumer business group of the Ayala-led telco, during an interview on Monday, April 29.

“We are looking forward to the next 60 days where we expect to optimize our new network in Metro Manila,” he told reporters covering the launch of smartphone Samsung Galaxy S4 in Makati City.

He said Globe is now completing the 2nd phase of its network modernization program — the optimization of the new equipment for maximum performance — after completing the first phase in the first quarter. Bithos said Globe has already replaced the company’s cell sites with the newest state-of-the-art equipment.

The 3rd and the last phase involves delivering high speed internet to the subscribers.

Quality service

The quality of Globe’s service passed the benchmarking test of the National Telecommunications Commission (NTC) in the first quarter. (Read story on NTC service quality test here.) 

However, Globe’s grade of service or blocked calls — referring to the share of calls that failed to connect between the caller and the receiver — deteriorated to 2.6% in the first quarter of 2013 from 2% in the 4th quarter of 2012, showed the results of NTC’s battery of tests.

Dropped calls — or the number of on-going calls that were involuntarily terminated — also dropped to 1.53% to 2%. The NTC allows only two dropped calls for every 100 calls.

The tests conducted by NTC covering 17 cities in Metro Manila in the first quarter of the year involved a total of 1,500 calls each to determine whether network performance measured are within existing NTC and industry standards. –

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