Cebu Pacific offers options to disgruntled passengers

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Cebu Pacific offers options to disgruntled passengers


Cebu Pacific Air says passengers have 3 options

MANILA, Philippines – Cebu Pacific Air is offering options to passengers who have had difficulties with flights over the holiday season. 

Passengers with December 23, 2014 to January 5 2015 flights originating or connecting from Manila who have been unable to check-in for their flights or have been tagged as no-show are being offered the choice of rebooking of flights up to 30 days from original departure date, a full travel refund, or a full refund.

In a travel advisory on its website, the airline said passengers have until January 12, 2015 to specify their preferred option by calling +(632)7020888 or visiting Cebu Pacific’s organic ticket offices listed below:

  • NAIA Terminal 3 Sales Office – Level 3, Departure Hall, NAIA Terminal 3, Andrews Ave., Pasay City
  • NAIA Terminal 4 Express Ticket Office – Old Domestic Road, Pasay City
  • Robinsons Galleria – West Lane, Level 1, Ortigas Ave. cor. ADB Ave. Quezon City
  • Robinsons Place Imus – Level 4, Aguinaldo Highway Imus, Cavite
  • Robinsons Place Manila – Level 1 Adriatico Wing, Pedro Gil cor. Adriatico St. Ermita Manila
  • Cebu Airport Ticket Office – Mactan International Airport, Lapu-Lapu, Cebu City
  • Robinsons Fuente – Fuente Osmeña, Cebu City 

Massive flight cancellations over the holidays stranded passengers and led to complaints over the company’s failure to deliver serviices. A meeting among government aviation agencies will be held on Monday, December 29, to determine whether Cebu Pacific can be held liable for the cancellations.

Transportation spokesperson Michael Arthur Sagcal said The Civil Aeronautics Board, Manila International Airport Authority, and the Civil Aviation Authority of the Philippines are heading the investigation, .–


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