power and water

Meralco bringing back convenience fee at ‘reduced’ P15

Aika Rey

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From P47, the fee is cut to P15 per online transaction

The Philippines’ biggest power distributor Manila Electric Company (Meralco) will be charging consumers a convenience fee for online transactions again, around a year after it suspended the fee.

In a message to consumers, Meralco said it is reinstating a “reduced” convenience fee starting June 1.

“[C]onvenience fees in Meralco Online and Mobile App will be reinstated but at the reduced rate of P15 (from P47) per transaction, even when paying multiple bills in one transaction,” the company said.

Meralco reiterated that the fee goes to its payment partners.

In May 2020, Meralco suspended charging a P47 convenience fee for online transactions after the Department of Energy ordered the listed firm to explain the need for such a fee.

In June 2020, it brought back the convenience fee, insisting that regulators “knew” of the charge. A month later, it stopped charging again and said it would shoulder the fee. – Rappler.com

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Aika Rey

Aika Rey is a business reporter for Rappler. She covered the Senate of the Philippines before fully diving into numbers and companies. Got tips? Find her on Twitter at @reyaika or shoot her an email at aika.rey@rappler.com.