Bad taxi drivers beware: ‘Oplan Isnabero’ starts December 14

Khristine Montenegro

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Bad taxi drivers beware: ‘Oplan Isnabero’ starts December 14
The Land Transportation Franchising and Regulatory Board, in partnership with malls, urges the public to report complaints against erring taxi drivers this Christmas season

MANILA, Philippines – With the anticipated influx of passengers this Christmas season, the Land Transportation Franchising and Regulatory Board (LTFRB) will launch this year’s Oplan Isnabero on Wednesday, December 14, to protect passengers from erring taxi drivers.

Oplan Isnabero is a nationwide campaign by the LTFRB, in partnership with local malls, against taxi drivers who:

  • do not give change to passengers (Joint Administrative Order No. 2014-01)
  • do not wear an identification card (LTFRB Memorandum Circular No. 2014-020)
  • do not observe safety rules while driving (LTFRB Memorandum Circular No. 2011-004) 
  • do not reach out to the people with disabilities (PWD), pregnant women, and senior citizens (LTFRB Memorandum Circular No. 2014-004)
  • refuse to convey passengers (Joint Administrative Order No. 2014-01) or
  • do not properly use the taxi meters (Joint Administrative Order No. 2014-01)

“Oplan Isnabero is an annual event,” Martin Delgra III, LTFRB chairman, said. “This year, we took a step further by making it a little bit innovative, entertaining, and educational not only for taxi drivers but also for commuters with the use of the standee and active particpation of the mall owners,” he continued.

A standee will be placed at every taxi bay where commuters can fill out a complaint form to facilitate reports against erring taxi drivers.

A total of 31 LTFRB enforcers will be deployed for the program, LTFRB board member Aileen Lizada said. In addition, about 80 to 90 of the agency’s personnel are also encouraged to be on duty twice a week, once during the weekday and another during the weekend.

“We also would like to urge the public, all of this are for you, especially the commuters those taking taxi. So kung meron talaga kayong reklamo (if you really have a complaint), please do your part. Do your civic duty to come and complain,” Delgra added.

For Metro Manila, participating malls include SM Supermalls, Landmark department stores, Araneta Center, Robinsons Malls, Starmall, and Ayala Malls.

For complaints, the public may contact the LTFRB through its 24/7 hotline at 1342, or via SMS/Viber at 09175501342 and 09985501342.

On Monday, December 12, the LTFRB through its Driver’s Academy also started conducting refresher courses for around 1,100 drivers and transport operators in Metro Manila.  –

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