Philippines to create coronavirus hotline for Filipinos in China

Sofia Tomacruz
The dedicated hotline will provide accurate and timely information to Filipinos on Chinese social media and messaging platform WeChat

HOTLINE. People wear protective masks as they walk outside a shopping mall in Beijing on January 23, 2020. File photo by Nicolas Asfouri/AFP

MANILA, Philippines – Amid the global spread of the 2019 novel coronavirus, the Department of Foreign Affairs (DFA) announced it will set up a dedicated health hotline in its foreign service posts in China.

DFA Undersecretary J Eduardo Malaya made the announcement on Wednesday, January 29, during a House of Representatives committee on foreign relations hearing where he provided updates on preparedness measures taken by the government in response to the new virus.

What we know about the hotline: Malaya said the hotline will be created in coordination with the Department of Health to provide accurate and timely information to Filipinos in China, which is ground zero for the novel coronavirus.

A seven-person “call center” will man the hotlines and will be managed on Chinese social media and messaging platform WeChat, Malaya added.

{source} <center> <blockquote class=”twitter-tweet”><p lang=”en” dir=”ltr”><a href=”;ref_src=twsrc%5Etfw”>#DFAAdvisory</a>: DOH WeChat Hotline for Filipinos on n-Coronavirus Outbreak: <a href=””></a> <a href=””></a></p>&mdash; DFA Philippines (@DFAPHL) <a href=””>February 1, 2020</a></blockquote> <script async src=”” charset=”utf-8″></script> </center> {/source}

What the government is doing: The provision of a hotline is among 4 recommendations crafted by the the Philippine government’s task force on the management of emerging infectious diseases.

Other precautionary measures taken include plans for the repatriation and quarantine of Filipinos from the Hubei province who wish to return home; temporary suspension of the issuance of Philippine visas to travelers from Hubei province; and the issuance of advisories discouraging non-essential travel to China.

The latest in the Philippines: Health authorities have not yet recorded any confirmed case of the novel coronavirus in the country.

On Wednesday, health officials disclosed that a man who was among those being monitored for the novel coronavirus in the capital city died of complications due to pneumonia. The DOH said it still needed to collect samples from the 29-year-old man from Yunnan, China, to confirm if he was infected with the coronavirus.

The new virus has so far killed 132 and infected over 6,000 worldwide as of Wednesday. –

Sofia Tomacruz

Sofia Tomacruz covers foreign affairs and is the lead reporter on the coronavirus pandemic. She also writes stories on the treatment of women and children. Follow her on Twitter via @sofiatomacruz. Email her at