“The tables are turned.” New York Times reported that while customers routinely review products and services, two “disruptor” companies are rating its clientele on degree of promptness and politeness. Airbnb and Uber use customer reviews to weed out those they do not wish to serve and in response, some consumers are becoming more polite and prompt. A London venture capitalist complained to NYT about his Uber rank,”I’ve asked drivers to turn up or down heat, to not play music loudly, or to roll up windows … I can’t imagine why they would lower my passenger score.” The customer reviews beg the question: Who owns the data detailing good and bad behavior?
Read the full story on New York Times.
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