If you aren’t happy with government service and you’re a Globe user, you can now text grievances straight to President Rodrigo Duterte’s office, free of charge.

Globe Telecom announced on Tuesday, November 24, that a test run of its 8888 short message service (SMS) was successful and can now be rolled out to the general public.

Smart sent out an advisory on Thursday, November 26, that Smart and Sun subscribers can now use the same service, also without any fees.

8888 is the hotline for the Citizens’ Hotline and Complaints Center, an office in Malacañang formally created by Duterte back in October 2016.

The center could be reached by landline, e-mail, or even snail mail. Through Globe, an Ayala-led company, the center can now also be contacted by text.

“All they need to do is to text their concerns or complaints to 8888. Globe urges its customers to support this initiative coming from Malacañang Palace,” reads the statement.

On Wednesday, Globe users reported receiving text messages about the new service.

“This is a public service advisory brought to you by the Office of the President and Globe. You can now raise your concerns and requests to the government by texting the 8888 Complaint Hotline,” one of the messages reads.

It asks users to text 8888 for details.

Presidential Spokesperson Harry Roque, in a Thursday press briefing in Lucena, Quezon, explained the format for texting the 8888 center.

For complaints, the text format is “C / Name (if you wish to be identified) / Concerned Government Agency / Complete details of the complaint”

For requests for assistance, the text format is “A / Complete name / Type of request (financial, livelihood, housing, employment, educational, and claims) / Concerned Government Agency / Complete details of the request”

He also said that it is the Office of the Executive Secretary that mans the 8888 complaint center. This should assure citizens that “all the complaints will be given the highest priority,” said Roque.

The rollout of the text hotline comes weeks after Duterte promised a renewed crackdown on corruption.

Last November 10, Duterte even offered a cash prize of P50,000 to P100,000 for anyone who can report corruption in a government agency.

But Globe President and CEO Ernest Cu, said in Globe’s statement the company commends Malacañang for “providing the public another opportunity to send in their concerns, and for the government to answer them right away or guide them towards the national government agency best suited to address their concerns.”

In the EO, the 8888 complaint center is defined as a “mechanism where citizens may report their complaints and grievances on acts of red tape as defined under RA No. 9485 and other relevant laws, and/or corruption of any national government agency, government-owned or -controlled corporation, government financial institution, and other instrumentalities of the government.” – Rappler.com