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Plantation Bay attempts to be more inclusive after discrimination issue

After gaining massive backlash from netizens nationwide, Plantation Bay Resort and Spa implemented initial “enhancements” in an effort to be more inclusive to guests with special needs.

This includes a “more focused interface” to be used in the booking and reservation process, where guests can “provide advance notice should any members of their group require special needs;” the remodeling of one of its freshwater swimming pools as an enclosed area so it may be exempt from the resort’s infamous “low noise level policy;” and the allocation of 1,000 square meters of the children’s play area for “more energetic children.”

The new area will be expected to include facilities for wall-climbing, a children’s boot camp, play-golf, and an electric go-kart circuit. 

The establishment also said in a statement to the media that training and “learning sessions” for the handling of individuals with special needs for the management and staff of Plantation Bay are under work. 

"This will allow the resort to make preparations prior to the guests’ arrival and ensure a pleasant experience during their stay," the statement reads.

This development came weeks after Mai Pages’ review of her and her son’s stay in Plantation Bay went viral online. 

In her review posted on Facebook and on travel site TripAdvisor, Pages said that the resort’s staff reprimanded them multiple times for the excited noises her child was making even after she explained that her child had autism. 

The issue drew more attention after then-resident shareholder Manny Gonzales released a harsh response to the mother’s review, attempting to debunk her claim with a Googled definition of autism. This statement has since been deleted and Gonzales had later resigned from his post.

The Commission on Human Rights and its Central Visayas Regional Office have also launched separate investigations into the incident since it involves children’s rights. – Rappler.com