BPO
ARTICLE FINDER

Silicon Valley tech guru on AI's effects on PH BPOs

Sep 07, 2017 - 3:15 PM

Fil Am Antonio Yobie Benjamin identifies improvement of internet services and knowledge enhancement as elements that will help the industry prepare for AI

ANTONIO BENJAMIN. The Fil-Am Silicon Valley entrepreneur speaks at 2017 Geeks On A Beach conference in Palawan. Photo by Edd K. Usman/Rappler.


'Employee obsession' a way to prepare for automation, says TaskUs CEO

Jul 21, 2017 - 2:00 PM

Bryce Maddock the BPO firm s chief wants to attract talent who can handle the highly complex and emotional customer service interactions that will likely not be automated

BPO FOR STARTUPS. Bryce Maddock, pictured here, and partner Jaspar Weir bootstrapped TaskUs in 2008 with $25,000. Now they service over 100 tech firms and startups including Tinder, Eventbrite, Periscope, Autodesk, and Hootsuite. Photo from TaskUs

GoDaddy launches new website builder, eyes PH expansion

Jul 12, 2017 - 1:30 PM

The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years

#ThewRap: Things you need to know, July 10, 2017

Jul 10, 2017 - 10:11 AM

Hello Here are the stories you shouldn t miss this Monday

BPOs worried Marawi crisis could hamper growth

Jul 09, 2017 - 11:00 PM

While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further

JOB CREATOR. The IT-BPM or BPO industry employed 1.2 million people in 2015. File photo of Teletech Cainta production floor from Wikipedia

PLDT sells remaining stake in SPi Global

May 22, 2017 - 4:45 PM

The transaction values SPi Global at 330 million P16 42 billion

EXITING. Private markets investment manager Partners Group will acquire SPi Global on behalf of its clients from CVC Capital Partners Asia III and PLDT Global Investments Corporation, an indirect subsidiary of PLDT. Rappler file photo

AI could be bigger threat than Trump to BPOs – analysts

Feb 12, 2017 - 10:10 PM

With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC

Amid soaring demand, Megaworld sees P20-B rental income by 2020

Feb 01, 2017 - 4:55 PM

This means the urban township developer projects to more than double its P9 B rental income in 2015

RENTAL SPACE. Megaworld will add close to 1 million square meters of leasable space in its portfolio. Photos from Megaworld's website

Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap

Dec 13, 2016 - 1:46 PM

Watch Rappler s midday newscast with Maria Ressa

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello Here s a round up of news you need to know this Tuesday

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum

'NO NEED TO WORRY.' President Rodrigo Duterte gives a speech during one of his events on December 12, 2016. Photo by King Rodriguez/PPD

BPO workers answer call to mentor adult learners

Nov 27, 2016 - 7:00 AM

For these business process outsourcing BPO employees giving a few hours of their weekend to teach adult learners under the Alternative Learning System ALS is worth it

MENTORING. Frizza Dogomio is mentored by a Convergys employee under the Department of Education's Alternative Learning System (ALS). Photo credit: Convergys

How to create a more engaged workplace

Nov 20, 2016 - 7:00 AM

Here’s one secret that could improve employee productivity

BPOs need to 'level up' as protection against Trump – NEDA

Nov 15, 2016 - 9:42 PM

With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers

3 Pinoy BPO workers to join NYC marathon

Nov 05, 2016 - 4:45 PM

The Filipinos will join thousands of participants from all over the globe at the world s largest marathon on November 6

ON THE GO. Clint Ortiz, Leo Peñas, and Alberto Agulto (from left to right) are set to run in the world's biggest marathon, the TCS New York Marathon, on Sunday, November 6. Photo from Open Access BPO.

DICT chief: BPO contracts will be respected

Oct 30, 2016 - 10:15 PM

Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric

Why companies should invest in employees’ career growth and development

Oct 17, 2016 - 9:07 PM

Should companies be paying for their employees’ training and education?

Duterte's tough talk and what it could mean for US, EU investments

Oct 08, 2016 - 10:00 AM

A look at the extent of US and EU business ties with the Philippines

Global fintech firm Payoneer expands into PH

Sep 24, 2016 - 12:51 PM

The New York based firm is drawn to the country’s rapidly expanding base of online workers and entrepreneurs which already comprises almost 20 of the global online workforce

Megaworld to complete Visayas BPO Triangle by 2019

Aug 04, 2016 - 7:05 PM

The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod

JOB-GENERATING DEVELOPMENT. Once completed, Megaworld expects to generate around 50,000 full?time direct jobs in the BPO sector in Visayas

Big data could be big business for PH – expert

Jul 10, 2016 - 9:15 PM

The projection is that 10 million jobs could be created in the big data space in the next 5 years says IT expert Henry Aguda

Affinion Group makes PH its Asia-Pacific hub for back office

Jun 25, 2016 - 11:16 AM

The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos

ASIA-PACIFIC HUB. Affinion Group chooses the Philippines as its hub for back office services for its vast pool of talented resources and competitive cost of doing business

Ex-Globe chief counsel tapped to head new DICT

Jun 22, 2016 - 5:54 PM

Globe issues a statement on the appointment of Rodolfo Salalima as the 1st DICT secretary

Beyond the numbers: How Aquino fueled the economy

Jun 17, 2016 - 9:00 AM

President Aquino s economic legacy lies in finally allowing the private sector to flourish while planting the seeds for future generations to enjoy

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines

Startup promises to make BPO life a game

May 26, 2016 - 7:53 PM

My Checkpoints creates a work platform that helps workers counter boredom at work by allowing them to play against each other while improving performance along the way

Nasdaq expands in PH, opens new BGC headquarters

May 04, 2016 - 8:15 PM

The operator of the world s second largest stock exchange is looking at hiring nearly 160 more IT employees by next year

Leaving the BPO industry with pride

Apr 29, 2016 - 4:59 PM

Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro

Real estate firm targets yuppies with 'high-quality' dorms

Apr 25, 2016 - 3:00 PM

PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

Apr 20, 2016 - 12:55 PM

Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas

Rapid dev’t spurs PH home buyers’ demand for fire safety

Apr 14, 2016 - 4:12 PM

Filipinos are becoming more acutely aware of the threat posed by fires As the economy grows they are starting to demand more sophisticated protection against it says global fire and security firm Honeywell

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

Stay alert, energized: Tips for BPO employees

Apr 07, 2016 - 3:39 PM

Be productive during your shifts and make the most of your days off

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year

Pioneer outsourcing firm invests in new BGC hub, eyes expansion

Mar 10, 2016 - 3:11 PM

B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand

How PH firms can surf the climate change wave

Mar 07, 2016 - 1:55 PM

The global shift to more sustainable practices creates a huge demand for data services and technology opportunities

Higher BPO revenues to offset slump in OFW remittances

Feb 04, 2016 - 4:45 PM

The continued growth of the BPO industry which exceeded its targets last year is expected to make up for the projected contraction in OFW remittances in 2016

BPO GROWTH. The growth in BPO revenues is expected to offset any dip in remittances of overseas Filipino workers in 2016. Photo by Romeo Gacad/AFP

Prices of mid-range condos seen to slow down due to oversupply

Feb 03, 2016 - 6:16 PM

The glut in mid range apartment units coupled with high vacancies will exert pressure on prices and rental rates says online real estate portal Lamudi

Philippines' back office shines in 2015, exceeds targets

Feb 03, 2016 - 4:45 PM

The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015 generating almost 22 billion in revenues and 1 1 million direct employment

BACK OFFICE AT THE FOREFRONT. English-speaking college graduates and strong government support helps the Philippines to overtake India in BPO revenue. Image from Shutterstock

Real estate company ArthaLand expands to VisMin

Dec 21, 2015 - 12:12 PM

The green developer enters the IT BPM market

Business in PH: The winners and losers in 2015

Dec 21, 2015 - 12:45 AM

With big ticket events like the visit of Pope Francis and the Asia Pacific Economic Cooperation APEC summit there were business sectors that gained and lost in 2015

SET TO LEAD. The Philippine economy is ready for take-off and the country needs a leader who continue reforms, implement inclusive growth initiatives and inspire the nation to be united in moving forward

Local BPO passes global test, is 2nd PH 'Endeavor' firm

Dec 16, 2015 - 8:15 PM

PH based offshore recruiting firm PSG Global Solutions plans to set up a subsidiary to offer its services locally with Endeavor’s help

HIGH IMPACT. PSG Global Solutions Co-Presidents (from left) Brian Cotter and Vivek Padmanabhan first met as senior executives in eTelecare, a Manila-based BPO company which they helped go public before deciding to set up PSG. Photo courtesy of Endeavor Philippines

Vista Land to acquire Starmalls for P33.5B

Nov 11, 2015 - 12:59 PM

Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime Ayala Land and Megaworld

TRANSFORMATIVE. “We believe that the acquisition of Starmalls, with its real malls and BPO and commercial centers, is transformative for Vista Land and represents a major step to realizing our vision of becoming a top integrated real estate developer,” says Vista Land chairman Manny Villar.

Two private equity firms to invest P7B in Clark

Nov 08, 2015 - 10:43 PM

This is one of the largest investments by foreign investors in the Philippines real estate sector and is seen to help transform Clark Freeport Zone into a new office and logistics hub

Why I’m #BPOandProud

Oct 21, 2015 - 11:15 PM

Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday October 23 2015 at 8pm

No asset bubble in PH, BSP says

Oct 21, 2015 - 7:16 PM

UPDATED The increase in property prices and the growth in the sector has essentially been demand driven BSP Governor Amando Tetangco Jr says

NO BUBBLE. “Right now, we believe that there is no asset bubble in the property sector," BSP Governor Amando Tetangco Jr. tells participants of the 2015 Public Governance Forum (which concluded Wednesday, October 21). File image from Shutterstock

SM, Berjaya execs to PH: Focus on vocational training than K to 12

Oct 13, 2015 - 5:22 PM

For a country like ours we need more vocational schools We need labor and we need that for economic growth I don’t think we re in dire need of special skills at this point SMIC s Teresita Sy Coson says during FGCEO2015

 STRENGTHEN VOCATIONAL TRAINING. For SMIC's Teresita Sy-Coson and Berjaya's Vincent Tan, vocational schools will allow more people to qualify and work in industries here and abroad, like business process outsourcing (BPO) companies. Coson's photo by Forbes, and Tan's photo by Alecs Ongcal/Rappler

Aquino hails Roxas' role in growing PH IT-BPM industry

Oct 07, 2015 - 12:14 AM

The care that he together with partners in the industry took in establishing and driving the growth of IT BPM in the Philippines resulted in an unparalleled boom the President says

President Benigno S. Aquino III delivers his speech during the 7th Annual International Information Technology-Business Process Management (IT-BPM) Summit at the Ballroom A of the Marriott Grand Ballroom in Pasay City on Tuesday (October 06, 2015). With theme: “Harnessing Information, Powering Nations, Connecting the World.” The Summit is regarded as the premier platform for the stakeholders of the IT-BPM industry to explore trends, exchange insights and immerse in a rich networking experience. (Photo by Gil Nartea / Malacañang Photo Bureau)

ASEAN integration opens PH to more BPOs

Oct 06, 2015 - 10:10 AM

But the country though lacks ASEAN language capabilities IT BPO Association of the Philippines officials say

OPPORTUNITIES. Officials of the Information Technology and Business Process Association of the Philippines say opportunities abound in the coming ASEAN integration, but constraints must be addressed to realize the benefits from such. Photo from International IT-BPM Summit Facebook page