Outsourcing - updates

Rappler's latest stories on Outsourcing

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Multi-lingual BPO firm eyes expansion in Davao, Iloilo

Jul 19, 2019 - 7:11 PM

While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial

Photo courtesy of Open Access BPO

Roxas suggests adding tax incentives for BPO companies to train workers

Apr 12, 2019 - 2:40 PM

Incentives will help the BPO industry keep up with present-day challenges, including artificial intelligence, machine learning, and big data, says the senatorial candidate

BPO PROSPECTS. Senatorial candidate Mar Roxas talks to BPO workers in a forum in Quezon City on April 11, 2019. Photo by Mara Cepeda/Rappler

After death of call center agent, Cebu City to shuttle employees to work

Oct 06, 2018 - 10:30 PM

Cebu City Mayor Tomas Osmeña is working with the Business Process Outsourcing sector to ensure workers' safety in the city

BPO SECTOR. Cebu City Mayor Tomas Osmena meets with the Business Process Outsourcing representatives to discuss workers' safety in the city. Photo from Osmena's Facebook page

Fresh minds wanted: How to kickstart your career at Accenture

May 17, 2018 - 11:40 AM

Accenture is looking for young, digitally-savvy minds to join the workforce of the future

Senate committee to probe new threat vs BPO sector

Mar 11, 2018 - 3:07 PM

This comes after a Malacañang veto effectively raised the cost of doing business in the Philippines, says Senator Paolo Benigno Aquino IV

TRAIN EFFECTS. The Senate Committee on Science and Technology is set to probe tax reform effects on the Philippine BPO sector. File photo by AFP

BPO property demand in Philippines seen to rebound, then stay flat

Feb 19, 2018 - 8:25 PM

This is after property demand from the BPO sector dropped by 26% in take-up to 385,000 sqm in 2017, from 485,000 sqm in 2016, says Leechiu Property Consultants

REBOUND. The flattish growth from the BPO sector will be offset by the demand from online gaming and offshore gaming, says Leechiu Property Consultants. Photo by LeAnne Jazul/Rappler

Extraction of vintage bomb, evacuation of Cebu I.T. Park postponed

Dec 18, 2017 - 10:59 PM

(UPDATE) The Cebu I.T. Park is where most of the city's business process outsourcing companies are located

India's Modi hails the Philippines as 'services powerhouse'

Nov 14, 2017 - 9:10 PM

The Philippines challenges India's dominance as the top business process outsourcing destination in the world

INDIA'S ACT EAST POLICY. Prime Minister Narendra Modi pitches India to business leaders at the ASEAN Business and Investment Summit as part of his Act East Policy. Photo from RTVM feed

Philippines' BPO industry sees slower annual growth of 9% until 2022

Sep 27, 2017 - 5:10 PM

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry

SLOW BUT SUBSTANTIAL. The IT-BPO sector, a large and fast-growing industry in the country, expects slower growth in the next 6 years. Rappler graphics

Trump says Tim Cook promised 3 new U.S. plants – report

Jul 26, 2017 - 12:41 PM

Analysts say however that moving manufacturing back to US is unlikely for Apple which relies on a dense ecosystem of companies in Asia

BIG CHIEFS. Apple CEO Tim Cook (L) listens to US President Donald Trump during an American Technology Council roundtable at the White House in Washington, DC, on June 19, 2017. Photo by Nicholas Kamm/AFP


GoDaddy launches new website builder, eyes PH expansion

Jul 12, 2017 - 1:30 PM

The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years

BPOs worried Marawi crisis could hamper growth

Jul 09, 2017 - 11:00 PM

While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further

JOB CREATOR. The IT-BPM or BPO industry employed 1.2 million people in 2015. File photo of Teletech Cainta production floor from Wikipedia

PLDT sells remaining stake in SPi Global

May 22, 2017 - 4:45 PM

The transaction values SPi Global at 330 million P16 42 billion

EXITING. Private markets investment manager Partners Group will acquire SPi Global on behalf of its clients from CVC Capital Partners Asia III and PLDT Global Investments Corporation, an indirect subsidiary of PLDT. Rappler file photo

Menyikapi tuntutan buruh pada May Day

May 02, 2017 - 7:52 AM

Sementara magang Hanif mengatakan ini salah satu upaya untuk meningkatkan kompetensi buruh

PLDT to outsource back-office IT to IBM

Mar 07, 2017 - 9:20 PM

PLDT chief Manuel V Pangilinan says he wants to ensure all or most of the 1 000 affected employees will be absorbed by IBM

CUT COSTS. 'Profitability has been reset to a lower level, reflecting the impact of the changes in the business, our customer base, and our organization,' PLDT chief Manuel V. Pangilinan says. Photo by Martin San Diego/Rappler

AI could be bigger threat than Trump to BPOs – analysts

Feb 12, 2017 - 10:10 PM

With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC

India's techies fear U.S. crackdown on high-skilled visas

Feb 05, 2017 - 1:00 PM

Visa restrictions would create uncertainty and leave US businesses short of the skilled workers they need says a business group

People look over the arrivals board as volunteers at JFK International Airport's Terminal 4 are on hand to work with people that may have been detained from the seven countries under US President Donald Trump's Executive Order, February 4, 2017 in New York. Bryan R. Smith/AFP

Labor groups urge Duterte to certify anti-contractualization bill as urgent

Jan 04, 2017 - 4:19 PM

They say the department order submitted to the President won t fix the Labor Code provisions that legalize subcontracting through placement agencies

ENDO. Workers belonging to the Nagkaisa Coalition march to Mendiola in Manila on January 4, 2016 calling on the government to end the practice of contractualization in the labor sector. Photo by Martin San Diego/Rappler

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello Here s a round up of news you need to know this Tuesday

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum

'NO NEED TO WORRY.' President Rodrigo Duterte gives a speech during one of his events on December 12, 2016. Photo by King Rodriguez/PPD

BPOs need to 'level up' as protection against Trump – NEDA

Nov 15, 2016 - 9:42 PM

With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers

DICT chief: BPO contracts will be respected

Oct 30, 2016 - 10:15 PM

Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric

Why companies should invest in employees’ career growth and development

Oct 17, 2016 - 9:07 PM

Should companies be paying for their employees’ training and education?

Global fintech firm Payoneer expands into PH

Sep 24, 2016 - 12:51 PM

The New York based firm is drawn to the country’s rapidly expanding base of online workers and entrepreneurs which already comprises almost 20 of the global online workforce

Megaworld to complete Visayas BPO Triangle by 2019

Aug 04, 2016 - 7:05 PM

The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod

JOB-GENERATING DEVELOPMENT. Once completed, Megaworld expects to generate around 50,000 full?time direct jobs in the BPO sector in Visayas

Affinion Group makes PH its Asia-Pacific hub for back office

Jun 25, 2016 - 11:16 AM

The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos

ASIA-PACIFIC HUB. Affinion Group chooses the Philippines as its hub for back office services for its vast pool of talented resources and competitive cost of doing business

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines

Startup promises to make BPO life a game

May 26, 2016 - 7:53 PM

My Checkpoints creates a work platform that helps workers counter boredom at work by allowing them to play against each other while improving performance along the way

Nasdaq expands in PH, opens new BGC headquarters

May 04, 2016 - 8:15 PM

The operator of the world s second largest stock exchange is looking at hiring nearly 160 more IT employees by next year

Leaving the BPO industry with pride

Apr 29, 2016 - 4:59 PM

Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro

Real estate firm targets yuppies with 'high-quality' dorms

Apr 25, 2016 - 3:00 PM

PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

Apr 20, 2016 - 12:55 PM

Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

Stay alert, energized: Tips for BPO employees

Apr 07, 2016 - 3:39 PM

Be productive during your shifts and make the most of your days off

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year

#PugadBaboy: Immigrants

Mar 11, 2016 - 5:00 AM

Pioneer outsourcing firm invests in new BGC hub, eyes expansion

Mar 10, 2016 - 3:11 PM

B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand

Higher BPO revenues to offset slump in OFW remittances

Feb 04, 2016 - 4:45 PM

The continued growth of the BPO industry which exceeded its targets last year is expected to make up for the projected contraction in OFW remittances in 2016

BPO GROWTH. The growth in BPO revenues is expected to offset any dip in remittances of overseas Filipino workers in 2016. Photo by Romeo Gacad/AFP

Philippines' back office shines in 2015, exceeds targets

Feb 03, 2016 - 4:45 PM

The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015 generating almost 22 billion in revenues and 1 1 million direct employment

BACK OFFICE AT THE FOREFRONT. English-speaking college graduates and strong government support helps the Philippines to overtake India in BPO revenue. Image from Shutterstock

Business in PH: The winners and losers in 2015

Dec 21, 2015 - 12:45 AM

With big ticket events like the visit of Pope Francis and the Asia Pacific Economic Cooperation APEC summit there were business sectors that gained and lost in 2015

SET TO LEAD. The Philippine economy is ready for take-off and the country needs a leader who continue reforms, implement inclusive growth initiatives and inspire the nation to be united in moving forward

Local BPO passes global test, is 2nd PH 'Endeavor' firm

Dec 16, 2015 - 8:15 PM

PH based offshore recruiting firm PSG Global Solutions plans to set up a subsidiary to offer its services locally with Endeavor’s help

HIGH IMPACT. PSG Global Solutions Co-Presidents (from left) Brian Cotter and Vivek Padmanabhan first met as senior executives in eTelecare, a Manila-based BPO company which they helped go public before deciding to set up PSG. Photo courtesy of Endeavor Philippines

Vista Land to acquire Starmalls for P33.5B

Nov 11, 2015 - 12:59 PM

Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime Ayala Land and Megaworld

TRANSFORMATIVE. “We believe that the acquisition of Starmalls, with its real malls and BPO and commercial centers, is transformative for Vista Land and represents a major step to realizing our vision of becoming a top integrated real estate developer,” says Vista Land chairman Manny Villar.

Why I’m #BPOandProud

Oct 21, 2015 - 11:15 PM

Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday October 23 2015 at 8pm

No asset bubble in PH, BSP says

Oct 21, 2015 - 7:16 PM

UPDATED The increase in property prices and the growth in the sector has essentially been demand driven BSP Governor Amando Tetangco Jr says

NO BUBBLE. “Right now, we believe that there is no asset bubble in the property sector," BSP Governor Amando Tetangco Jr. tells participants of the 2015 Public Governance Forum (which concluded Wednesday, October 21). File image from Shutterstock

SM, Berjaya execs to PH: Focus on vocational training than K to 12

Oct 13, 2015 - 5:22 PM

For a country like ours we need more vocational schools We need labor and we need that for economic growth I don’t think we re in dire need of special skills at this point SMIC s Teresita Sy Coson says during FGCEO2015

 STRENGTHEN VOCATIONAL TRAINING. For SMIC's Teresita Sy-Coson and Berjaya's Vincent Tan, vocational schools will allow more people to qualify and work in industries here and abroad, like business process outsourcing (BPO) companies. Coson's photo by Forbes, and Tan's photo by Alecs Ongcal/Rappler

Aquino hails Roxas' role in growing PH IT-BPM industry

Oct 07, 2015 - 12:14 AM

The care that he together with partners in the industry took in establishing and driving the growth of IT BPM in the Philippines resulted in an unparalleled boom the President says

President Benigno S. Aquino III delivers his speech during the 7th Annual International Information Technology-Business Process Management (IT-BPM) Summit at the Ballroom A of the Marriott Grand Ballroom in Pasay City on Tuesday (October 06, 2015). With theme: “Harnessing Information, Powering Nations, Connecting the World.” The Summit is regarded as the premier platform for the stakeholders of the IT-BPM industry to explore trends, exchange insights and immerse in a rich networking experience. (Photo by Gil Nartea / Malacañang Photo Bureau)

ASEAN integration opens PH to more BPOs

Oct 06, 2015 - 10:10 AM

But the country though lacks ASEAN language capabilities IT BPO Association of the Philippines officials say

OPPORTUNITIES. Officials of the Information Technology and Business Process Association of the Philippines say opportunities abound in the coming ASEAN integration, but constraints must be addressed to realize the benefits from such. Photo from International IT-BPM Summit Facebook page

PH peso to remain strong after Fed holds rates

Sep 19, 2015 - 12:31 PM

The Philippine peso is expected to remain strong throughout the year economists say Thanks to OFW remittances BPOs and tourism

STRONGEST IN A MONTH. The Friday finish is the Philippine peso's best showing in a month, just after the US Central Bank played hard to get and decided to put off the increase in interest rates later this year. Photo by Katherine Visconti

How the millennial consumer is reshaping the PH economy

Aug 26, 2015 - 5:30 PM

Maybank says the Philippines young population and declining fertility rate will lead to an increase in the number of working adults who will drive domestic demand and spur economic growth

THE LATTE GENERATION. The ubiquitous coffee place is the start of the Millennial workforce's expanding consumption trends, which in turn is reshaping the Philippine economy. Shutterstock photo