business process outsourcing
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Fresh minds wanted: How to kickstart your career at Accenture

May 17, 2018 - 11:40 AM

Accenture is looking for young, digitally-savvy minds to join the workforce of the future

Senate committee to probe new threat vs BPO sector

Mar 11, 2018 - 3:07 PM

This comes after a Malacañang veto effectively raised the cost of doing business in the Philippines, says Senator Paolo Benigno Aquino IV

TRAIN EFFECTS. The Senate Committee on Science and Technology is set to probe tax reform effects on the Philippine BPO sector. File photo by AFP

BPO property demand in Philippines seen to rebound, then stay flat

Feb 19, 2018 - 8:25 PM

This is after property demand from the BPO sector dropped by 26% in take-up to 385,000 sqm in 2017, from 485,000 sqm in 2016, says Leechiu Property Consultants

REBOUND. The flattish growth from the BPO sector will be offset by the demand from online gaming and offshore gaming, says Leechiu Property Consultants. Photo by LeAnne Jazul/Rappler

Extraction of vintage bomb, evacuation of Cebu I.T. Park postponed

Dec 18, 2017 - 10:59 PM

(UPDATE) The Cebu I.T. Park is where most of the city's business process outsourcing companies are located

India's Modi hails the Philippines as 'services powerhouse'

Nov 14, 2017 - 9:10 PM

The Philippines challenges India's dominance as the top business process outsourcing destination in the world

INDIA'S ACT EAST POLICY. Prime Minister Narendra Modi pitches India to business leaders at the ASEAN Business and Investment Summit as part of his Act East Policy. Photo from RTVM feed

Philippines' BPO industry sees slower annual growth of 9% until 2022

Sep 27, 2017 - 5:10 PM

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry

SLOW BUT SUBSTANTIAL. The IT-BPO sector, a large and fast-growing industry in the country, expects slower growth in the next 6 years. Rappler graphics

GoDaddy launches new website builder, eyes PH expansion

Jul 12, 2017 - 1:30 PM

The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years

BPOs worried Marawi crisis could hamper growth

Jul 09, 2017 - 11:00 PM

While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further

JOB CREATOR. The IT-BPM or BPO industry employed 1.2 million people in 2015. File photo of Teletech Cainta production floor from Wikipedia

PLDT sells remaining stake in SPi Global

May 22, 2017 - 4:45 PM

The transaction values SPi Global at 330 million P16 42 billion

EXITING. Private markets investment manager Partners Group will acquire SPi Global on behalf of its clients from CVC Capital Partners Asia III and PLDT Global Investments Corporation, an indirect subsidiary of PLDT. Rappler file photo

AI could be bigger threat than Trump to BPOs – analysts

Feb 12, 2017 - 10:10 PM

With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello Here s a round up of news you need to know this Tuesday

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum

'NO NEED TO WORRY.' President Rodrigo Duterte gives a speech during one of his events on December 12, 2016. Photo by King Rodriguez/PPD

BPOs need to 'level up' as protection against Trump – NEDA

Nov 15, 2016 - 9:42 PM

With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers

DICT chief: BPO contracts will be respected

Oct 30, 2016 - 10:15 PM

Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric

Why companies should invest in employees’ career growth and development

Oct 17, 2016 - 9:07 PM

Should companies be paying for their employees’ training and education?

Megaworld to complete Visayas BPO Triangle by 2019

Aug 04, 2016 - 7:05 PM

The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod

JOB-GENERATING DEVELOPMENT. Once completed, Megaworld expects to generate around 50,000 full?time direct jobs in the BPO sector in Visayas

Affinion Group makes PH its Asia-Pacific hub for back office

Jun 25, 2016 - 11:16 AM

The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos

ASIA-PACIFIC HUB. Affinion Group chooses the Philippines as its hub for back office services for its vast pool of talented resources and competitive cost of doing business

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines

Leaving the BPO industry with pride

Apr 29, 2016 - 4:59 PM

Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

Apr 20, 2016 - 12:55 PM

Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

Stay alert, energized: Tips for BPO employees

Apr 07, 2016 - 3:39 PM

Be productive during your shifts and make the most of your days off

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year

Pioneer outsourcing firm invests in new BGC hub, eyes expansion

Mar 10, 2016 - 3:11 PM

B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand

Higher BPO revenues to offset slump in OFW remittances

Feb 04, 2016 - 4:45 PM

The continued growth of the BPO industry which exceeded its targets last year is expected to make up for the projected contraction in OFW remittances in 2016

BPO GROWTH. The growth in BPO revenues is expected to offset any dip in remittances of overseas Filipino workers in 2016. Photo by Romeo Gacad/AFP

Philippines' back office shines in 2015, exceeds targets

Feb 03, 2016 - 4:45 PM

The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015 generating almost 22 billion in revenues and 1 1 million direct employment

BACK OFFICE AT THE FOREFRONT. English-speaking college graduates and strong government support helps the Philippines to overtake India in BPO revenue. Image from Shutterstock

Business in PH: The winners and losers in 2015

Dec 21, 2015 - 12:45 AM

With big ticket events like the visit of Pope Francis and the Asia Pacific Economic Cooperation APEC summit there were business sectors that gained and lost in 2015

SET TO LEAD. The Philippine economy is ready for take-off and the country needs a leader who continue reforms, implement inclusive growth initiatives and inspire the nation to be united in moving forward

Local BPO passes global test, is 2nd PH 'Endeavor' firm

Dec 16, 2015 - 8:15 PM

PH based offshore recruiting firm PSG Global Solutions plans to set up a subsidiary to offer its services locally with Endeavor’s help

HIGH IMPACT. PSG Global Solutions Co-Presidents (from left) Brian Cotter and Vivek Padmanabhan first met as senior executives in eTelecare, a Manila-based BPO company which they helped go public before deciding to set up PSG. Photo courtesy of Endeavor Philippines

Vista Land to acquire Starmalls for P33.5B

Nov 11, 2015 - 12:59 PM

Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime Ayala Land and Megaworld

TRANSFORMATIVE. “We believe that the acquisition of Starmalls, with its real malls and BPO and commercial centers, is transformative for Vista Land and represents a major step to realizing our vision of becoming a top integrated real estate developer,” says Vista Land chairman Manny Villar.

Why I’m #BPOandProud

Oct 21, 2015 - 11:15 PM

Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday October 23 2015 at 8pm

No asset bubble in PH, BSP says

Oct 21, 2015 - 7:16 PM

UPDATED The increase in property prices and the growth in the sector has essentially been demand driven BSP Governor Amando Tetangco Jr says

NO BUBBLE. “Right now, we believe that there is no asset bubble in the property sector," BSP Governor Amando Tetangco Jr. tells participants of the 2015 Public Governance Forum (which concluded Wednesday, October 21). File image from Shutterstock

SM, Berjaya execs to PH: Focus on vocational training than K to 12

Oct 13, 2015 - 5:22 PM

For a country like ours we need more vocational schools We need labor and we need that for economic growth I don’t think we re in dire need of special skills at this point SMIC s Teresita Sy Coson says during FGCEO2015

 STRENGTHEN VOCATIONAL TRAINING. For SMIC's Teresita Sy-Coson and Berjaya's Vincent Tan, vocational schools will allow more people to qualify and work in industries here and abroad, like business process outsourcing (BPO) companies. Coson's photo by Forbes, and Tan's photo by Alecs Ongcal/Rappler

Aquino hails Roxas' role in growing PH IT-BPM industry

Oct 07, 2015 - 12:14 AM

The care that he together with partners in the industry took in establishing and driving the growth of IT BPM in the Philippines resulted in an unparalleled boom the President says

President Benigno S. Aquino III delivers his speech during the 7th Annual International Information Technology-Business Process Management (IT-BPM) Summit at the Ballroom A of the Marriott Grand Ballroom in Pasay City on Tuesday (October 06, 2015). With theme: “Harnessing Information, Powering Nations, Connecting the World.” The Summit is regarded as the premier platform for the stakeholders of the IT-BPM industry to explore trends, exchange insights and immerse in a rich networking experience. (Photo by Gil Nartea / Malacañang Photo Bureau)

PH peso to remain strong after Fed holds rates

Sep 19, 2015 - 12:31 PM

The Philippine peso is expected to remain strong throughout the year economists say Thanks to OFW remittances BPOs and tourism

STRONGEST IN A MONTH. The Friday finish is the Philippine peso's best showing in a month, just after the US Central Bank played hard to get and decided to put off the increase in interest rates later this year. Photo by Katherine Visconti

How the millennial consumer is reshaping the PH economy

Aug 26, 2015 - 5:30 PM

Maybank says the Philippines young population and declining fertility rate will lead to an increase in the number of working adults who will drive domestic demand and spur economic growth

THE LATTE GENERATION. The ubiquitous coffee place is the start of the Millennial workforce's expanding consumption trends, which in turn is reshaping the Philippine economy. Shutterstock photo

Chinese yuan devaluation, 'big win' for PH BPO industry

Aug 21, 2015 - 3:00 PM

The Chinese yuan devaluation weakened the peso against the US dollar providing more value to foreign based companies invested in the Philippines CBRE Philippines says

FACTORS. CBRE Philippines' Rick Santos explains the macro economic factors that contribute to real estate's continued rise. Photo by Chris Schnabel / Rappler

Crime, job security, connectivity: BPO workers tell Roxas their issues

Aug 12, 2015 - 9:59 PM

In Cebu City how does administration bet Mar Roxas promise to address BPO workers concerns?

Filipino consumers 'most optimistic' in Southeast Asia – poll

Jul 28, 2015 - 1:54 PM

After settling essential living expenses Filipinos spend on holidays home improvements and out of home entertainment the results of a Nielsen survey show

Megaworld rides boom, builds 12 office towers in Fort Bonifacio

Jul 21, 2015 - 9:00 PM

The firm will double its total office space available by 2018 in an area that it says is becoming the de facto central business district

PH balance of payments reverts to surplus in June

Jul 20, 2015 - 10:27 PM

The country books 485M balance of payments in June thanks to a steady increase in overseas Filipinos remittances and strong BPO revenues

Rappler Talk: Should Filipino companies focus more on workplace culture?

Jul 19, 2015 - 2:30 PM

Rappler talks to Bryce Maddock founder of TaskUs

[Executive Edge] PH is 'demographically perfect' for businesses

Jul 19, 2015 - 1:35 PM

TaskUs co founder and CEO Bryce Maddock says the country’s predominantly young population means an opportunity across industries and that his firm wants to bring more work to them

PH IT-BPO sector expands 13.8%

Jun 27, 2015 - 7:49 PM

Contact centers were the top revenue earner in 2013 accounting for 8 4 billion or more than half of the industry’s total receipts

CONTINUED SURGE. All of its sub-sectors – which are animation, contact centers, transcription, software development and other BPOs – registered positive growth in profits in 2013. File photo by Rappler

BPO revenues to overtake OFW remittances in 2017 – IT expert

Jun 27, 2015 - 9:00 AM

Income from outsourcing industry was at 18 9 billion in 2014 and is expected to grow by 15 to 18 every year says Jose Mari Mercado president of the Information Technology Business Process Association of the Philippines

GROWTH. IT expert Jose Mari Mercado says during the Talent Development Expo on June 26, 2015, in Negros Occidental, that the information technology industry is growing by 15% to 18% a year. Photo by Marchel P. Espina/Rappler

BPOs, office spaces keep real estate on the rise

May 27, 2015 - 10:10 PM

The growing real estate industry has the potential to benefit significantly from ASEAN integration says property services giant CBRE

PH likely target of cyber spying campaign?

May 19, 2015 - 6:26 PM

Cyber security firm FireEye says an advanced persistent threat group is likely linked to the Chinese government and targets governments firms and journalists in Southeast Asia

Cloud: The great leveler for SMEs

Apr 29, 2015 - 5:00 PM

The Asia Cloud Computing Association explains says the Philippines is in a unique position to lead the harmonization of data among ASEAN industries through cloud

How the cloud can transform SMEs in the country

'PH to become a $1 trillion economy by 2029'

Apr 21, 2015 - 3:50 PM

UPDATED The IT BPO industry and remittances remain the drivers of growth for the country IHS Asia Pacific chief economist Rajiv Biswas says

PH auto industry hits record sales in 1Q 2015

Apr 14, 2015 - 4:12 PM

Toyota buoys the sales with 10 237 units – its highest single month sales to date