consumer issues - updates

Rappler's latest stories on consumer issues


Fonterra must pay France's Danone $125 mln over botulism scare

Dec 01, 2017 - 10:40 AM

(UPDATED) The huge payout comes after Danone sued over the 2013 issue, when fears about contamination in Fonterra-supplied ingredients forced global formula recalls, including Danone brands

BABY FORMULA SCARE. In this file photo, customers visit a Fonterra stall during a Baby Fair in Hong Kong on August 5, 2013. File photo by Dale de la Rey/AFP

A year after cash ban, India's black money market is thriving

Nov 08, 2017 - 12:36 PM

As businesses from streetside stalls to wholesalers rekindle their love affair with cash, Modi is coming under pressure to explain whether the most controversial policy of his tenure was worth the economic pain

CASH STILL KING. An Indian customer hands over cash to a food grain merchant at a wholesale trading shop in Bangalore on February 28, 2017. Manjunath Kiran/AFP

Local residents voice anger over London tower blaze

Jun 15, 2017 - 9:16 AM

Residents had complained to the local council over the handling of a major refurbishment of the building completed last year

NOW HOMELESS. People affected by the fire that ripped through Grenfell Tower, a residential block sit on the pavement outside a temporary aid centre in west London on June 14, 2017. Ben Stanstall/AFP

Panicked Qatar shoppers stock up as Gulf rift bites

Jun 06, 2017 - 7:45 AM

Shoppers pile trollies and baskets high and shelves are stripped of essentials such as milk rice and chicken

SHOPPING. People buy snacks at a shop in Doha, on June 5, 2017. Stringer/AFP

Your branded brain

Oct 21, 2016 - 7:45 AM

[Science Solitaire] As the daily target of brands do you know how these affect your brain and how you choose?

Durian candymaker should face sanctions – Agusan del Sur official

Jul 12, 2015 - 1:47 PM

The maker of Wendy s Durian Candy should be sanctioned for selling products without the approval of the Food and Drug Administration says the Agusan del Sur vice governor

CANDYMAKER. Wendy's Durian Candy manufacturer Janet Aquino holds up the product tag of their durian candy. Photo by Editha Caduaya/Rappler

Honda recalls another 4.5M cars over exploding airbags

Jul 09, 2015 - 2:45 PM

Japanese automaker Honda says it is recalling another 4 5 million vehicles globally as a scare over a potentially deadly defect in Takata made airbags widens

Honda's logo is seen on a wheel of a vehicle displayed at the car maker headquarters' showroom in Tokyo, Japan, April 28, 2015. Franck Robichon/EPA

Takata doubles US airbag recall to record 34M vehicles

May 20, 2015 - 10:15 AM

After refusing for years Takata is also admitting for the first time that its airbags installed in the cars of 11 major automakers are defective

UNDER SCRUTINY. A file picture dated February 5, 2015 shows a Takata company tag seen on a car seat for children, in Tokyo, Japan. Franck Robichon/EPA

Toyota, Nissan recall 6.5M cars globally over exploding airbag fears

May 13, 2015 - 2:00 PM

UPDATED The recall is the latest chapter of an exploding airbag crisis linked to at least 5 deaths

A Toyota Motors logo, shown on its vehicle 'SAI', at its headquarters in Tokyo on August 5, 2014. Toshifumi Kitamura/AFP

Manila Water to lower charges in Q2

Mar 13, 2015 - 8:07 PM

Effective April 1 regular consumers using 10 cubic meters of water monthly will pay a reduced P137 68 monthly from P139 23

Gas, diesel prices set to rise anew?

Feb 22, 2015 - 3:52 PM

Once this happens this is the 3rd time in February that prices of petroleum products will increase in the Philippines

Poe on MRT, LRT fare hike: Why no heads-up?

Feb 02, 2015 - 4:08 PM

Transportation Secretary Joseph Abaya says the fare hike proposal has been raised since 2011 but Senator Grace Poe questions the timing of the move

MRT WOES. During today’s hearing, Senator Grace Poe, Committee on Public Services chair, asks Department of Transportation and Communications (DOTC) Secretary Joseph Abaya why the DOTC failed to mention during the 2015 General Appropriations Act hearing that there will be a fare hike after the holidays.

US recalls 2M cars again over airbag defect

Feb 01, 2015 - 4:04 PM

The recall is issued following the unexpected deployment of airbags in about 40 cars that had already been fixed under a previous recall

In this file photo, commuters sit in evening rush hour traffic in Los Angeles, California, USA 30 April 2008. Andrew Gombert/EPA

Is the MRT/LRT #farehike fair?

Jan 05, 2015 - 6:44 AM

Join the @MovePH Twitter conversation using the hashtag farehike

DA: Enough pork, chicken supply even after holidays

Dec 28, 2014 - 10:17 AM

The Department of Agriculture urges the public to remind traders that the country has an abundant supply of both kinds of meat

Grace Poe: Stop 'insensitive' MRT, LRT fare hike

Dec 22, 2014 - 12:12 PM

The senator who has led a probe into the state of the MRT3 says the hike is an ‘added insult and an injustice to the suffering of the riding public’

Photo by Mick Basa

Manila Water rates to go up

Dec 21, 2014 - 3:34 PM

Manila Water customers will see an increase in their bills in the first quarter of 2015 as the company accounts for fluctuating foreign exchange rates that arise from borrowings used for expansion

Band-Aids, XNAs, a comet landing: 2014's top science stories

Dec 21, 2014 - 11:55 AM

What are the most interesting and groundbreaking discoveries and stories in science from the past year? We ask the Mind Movers of The Mind Museum

Mind Movers Top Ten Science Stories of 2014

Pope to shoppers: Don't buy products made by modern-day slaves

Dec 11, 2014 - 7:31 AM

In an address for the New Year the Pope will say that despite the financial crisis consumers should think twice before buying items which may have been produced by exploiting others

DISCOUNT RUSH. Bargain hunters crowd a Walmart to take advantage of their so-called 'Black Friday' sales on Thanksgiving Day in Fairfax, Virginia USA, 27 November 2014. Jim Lo Scalzo/EPA

Aquino orders DOJ to build case vs garlic cartel

Dec 10, 2014 - 8:53 AM

Malacañang s attention turned to garlic when its prices hit a high of P287 per kg in June 2014 – a 74 increase within a one year period

DA: No price spikes in Metro Manila after Ruby

Dec 10, 2014 - 8:50 AM

The Department of Agriculture says that so far they have not seen any price increase in major farm commodities

Meralco sales drop in Jan-Sept 2014

Oct 27, 2014 - 4:47 PM

In the first 9 months this year the Manila Electric Company posts a negative 3 1 growth in energy sales due to typhoons cooler temperature and frugal power consumers

It’s safety first for Uniqlo’s babies, kids clothing

Oct 19, 2014 - 7:26 PM

Safety is the selling advantage for Uniqlo in a bid to up its market share for babies and kids clothing banking on the potential of the Philippine market

Pizza Hut Singapore apologizes for 'Pink Fat Lady' customer tag

Oct 14, 2014 - 3:23 PM

A Pizza Hut customer s receipt had a handwritten note at the bottom that read Pink Fat Lady apparently to identify her as she waited for her order

‘Frugal’ energy consumers dampen Meralco sales

Oct 12, 2014 - 1:00 PM

Manila Electric Company posts 2 3 increase in electricity sales from January to September 2014 a slight improvement as many customers now find ways to lower their energy consumption

ENERGY EFFICIENCY. By installing energy efficient lightbulbs, the government stands to save P3.9 billion. Photo by AFP

Pro-democracy protests hit Hong Kong's core retail sector

Oct 05, 2014 - 1:51 PM

Major disruptions in Hong Kong could lead the city s economy into recession

Pro-democracy protesters face an anti-Occupy Central crowd on day six of the mass civil disobedience campaign in Hong Kong. Photo by EPA/ALEX HOFFORD

Meralco: Gen charge up for September

Oct 05, 2014 - 12:42 PM

The increase will be reflected in the October bills of the firm s customers

A service vehicle drives past the head office of the Manila Electric Co. (Meralco), 14 January 2003 in Manila, the flagship of the business group of the influential Lopez family in the Philippines. Meralco is marking its centennial this year but the Lopez group of companies, which include light, water and entertainment firms, is still trying to recover from the effects of the 1997-1998 Asian financial crisis. AFP PHOTO/Romeo GACAD

US campaigners hope to engineer GMO labeling laws

Jul 07, 2014 - 1:44 PM

A fight is sprouting over whether consumers should be told more about what s in their grocery bags

LABELED. A file photo taken on October 19, 2012 in Los Angeles, California shows labels on bags of snack foods indicating they are non-GMO (genetically modified organism) food products. Robyn Beck/AFP

Japan food probe widens as 1,400 reportedly fall sick

Jan 09, 2014 - 1:37 PM

The company called Aqlifoods received the first of a series of complaints on November 13 with a customer saying its frozen pizza smelled like machine oil

Danone seeks Fonterra compensation over botulism scare

Jan 09, 2014 - 12:42 PM

Danone says the scare last August which turned out to be a false alarm had harmed the company and it was launching legal action

CENTER OF CONTROVERSY. A photo taken on August 12, 2013, shows Fonterra's Hautapu dairy factory located near the rural town of Cambridge, some 150 km south of New Zealand's largest city, Auckland. AFP/William West

Amazon to compensate customers for late gifts

Dec 27, 2013 - 7:31 AM

The Amazon pledge comes after UPS and FedEx came under fire for late packages despite vows from retailers to meet a December 25 deadline

Market abuse? DOJ sets probe amid Meralco price hike

Dec 16, 2013 - 2:42 PM

DOJ will look into allegations of unfair business practice by power firms to increase the price hike of Meralco 3 times more than expected

Ateneo de Davao boycotts Cebu Pacific

Jun 03, 2013 - 4:12 PM

UPDATED You do not deserve customers says the university president in a strongly worded statement

OVERSHOOT. Cebu Pacific flight 5J 971 overran the Davao City airport runway and hit its uncemented portion evening of Sunday, June 2. Photo by Laiza Dale A. Lacida

Brussels calls for DNA tests, EU police in horsemeat crisis

Feb 14, 2013 - 9:28 AM

The EU s executive called in Europe s law enforcers and urged bloc wide DNA food testing at crisis talks held Wednesday to restore consumer confidence in a horsemeat tainted processed food scandal

BEEF OR HORSEMEAT? A man poses holding a Findus 320g beef lasagne frozen readymeal near Sunderland on February 8, 2013. Tests confirming beef lasagne sold under the Findus brand contained up to 100 percent horsemeat sparked a wider food scare in Britain on February 8 with authorities ordering urgent tests on all beef products on sale. AFP PHOTO / ANDREW YATES

Horsemeat scandal spreads as French retailers pull foods

Feb 11, 2013 - 10:53 AM

The Europe wide scandal over horsemeat sold as beef spread Sunday February 10 as leading French retailers pulled products from their shelves and threats of legal action flew

BEEF OR HORSEMEAT? A man poses holding a Findus 320g beef lasagne frozen readymeal near Sunderland on February 8, 2013. Tests confirming beef lasagne sold under the Findus brand contained up to 100 percent horsemeat sparked a wider food scare in Britain on February 8 with authorities ordering urgent tests on all beef products on sale. AFP PHOTO / ANDREW YATES

Tweeting your debit card? New account aims to shame you

Jul 04, 2012 - 10:47 AM

A six week old Twitter account is making apparent progress in its mission to get people to stop tweeting pictures of their bank cards often with full numbers visible