Sky subscribers frustrated as NBA Premium, BTV unavailable for playoffs start
MANILA, Philippines - Sky Cable subscribers had to flip through the channels for their hoops fix as the NBA Premium and Basketball TV channels were unavailable as the NBA playoffs kicked off on Sunday, April 16.
In an official statement posted on their website on Friday, April 14, Sky Cable announced that those two channels, along with other Solar channels Jack TV, Solar Sports, and CT would be “temporarily not available” for its subscribers.
“It is unfortunate that it has affected the airing of the NBA playoffs,” the statement adds.
“Solar has been our valued partner for many years. We are working with them for a resolution, but we cannot comment on the details of our discussions,” the statement read.
"The concerns of our subscribers and viewers are of utmost importance to us. Again, we offer our sincere apologies for the inconvenience."
Filipino basketball fans took to social media to express their frustration upon learning that the channels would be unavailable.
'Temporarily unavailable' NBA Premium at BTV? Bale, pahabol sa penitensya sa lahat ng hoop junkie na ang cable service provider ay Sky Cable https://t.co/OS9dzQ3fIj— Rick Matan (@yorickuh) April 15, 2017
Day 6. Nabuhay na si Hesus, wala pa rin yung NBA Premium namin, @SKYserves. I truly hate you for the hassle of switching to Cignal.— japsuki (@japssergio) April 16, 2017
After checking the NBA Premium TV and BTV at Sky Cable pic.twitter.com/FpQvlwy1Pa— John Marcus™ (@JomaSeason) April 15, 2017
Sky's statement says that subscribers can still catch playoff action on ABS-CBN Sports+Action as well as on Fox Sports. Sports+Action showed Game 1 of the San Antonio Spurs-Memphis Grizzlies and the Utah Jazz-Los Angeles Clippers series but the defending champion Cleveland Cavaliers' game against the Indiana Pacers and the Milwaukee Bucks' win over the Toronto Raptors were not carried on either channel.
Details on when the Solar channels are expected to be back in service have yet to be announced, but the provider said on Twitter they are “working on the restoration of the channels as soon as possible.” Sky also says they will "appropriately apply rebate" to compensate for the outage.
@ApolChacha Yes, we will appropriately apply rebate on your Select subscription of NBA Premium on SD and HD.— SKY (@SKYserves) April 15, 2017
Rappler's request for further comment and clarification from the company regarding the issue was not returned as of this story’s publication. －Rappler.com