Smart, Globe release advisories on Note7 recall

Gelo Gonzales
Smart, Globe release advisories on Note7 recall
Locally, the replacement terms are still opaque; In the US, consumers are getting a $25 gift card or credit off their carrier bill along with replacement choices

MANILA, Philippines – Philippine telcos Smart and Globe have issued advisories on replacing the Galaxy Note7, the subject of a major global recall by Korean tech giant Samsung. 

Samsung on Friday, September 2, issued a global recall of their latest big-screen smartphone. The company released the model in mid-August in several territories, and has since sold 1 million units – a significant portion of the 2.5 million reported to have been already manufactured.

After a few units reportedly exploded while being charged, Samsung delved into the matter, found out that the cause was the battery, and made the decision to halt sales and replace all units worldwide – the Philippines included. 

After the official announcement from Samsung, Smart and Globe released their advisories on replacing customers’ Note7 units via their social media channels. 

Smart has halted their sales of the phone model and has advised affected consumers to proceed to any Smart store for product assistance: 

Globe says they’re waiting for the replacement units from Samsung: 

The telco also advises Note7 users to take proper precautions if they intend to keep using the device in question, and to contact them via email at for Note7 concerns. 

Locally, the replacement terms are still opaque. The US replacement program sets the precedent. In that market, Note7 buyers can choose to replace their unit with a new, fixed Note7, or the equally high-spec Galaxy S7 or Galaxy S7 Edge.

Samsung says they could begin as early as next week to deliver the new Note7s but hasn’t released word on when the S7 replacement units will be available.

Samsung is also giving US consumers a $25 gift card or credit worth $25 for use on their phone bill –

Add a comment

Sort by

There are no comments yet. Add your comment to start the conversation.


Gelo Gonzales

Gelo Gonzales is Rappler’s technology editor. He covers consumer electronics, social media, emerging tech, and video games.