MANILA, Philippines – Samsung Electronics Philippines announced the final details for its Galaxy Note7 replacement program, which is being conducted in response to faulty Note7 batteries that caused a worldwide recall.
Device owners can trade in their Note7 units for new, fixed Note7 units at the store where the device was purchased, starting on Saturday, October 1. Customers need to bring the following items:
- Galaxy Note7
- Product box
- Proof of purchase
- One valid ID
The replacement program covers Note7 units bought via authorized dealers and operators in the Philippines on or before Wednesday, September 7.
Customers can go to one of Samsung’s authorized customer service centers if they won’t be able to visit the original place of purchase.
Affected Samsung customers can also trade in their Note7 for a Galaxy S7 Edge. This option started on Saturday, September 10. Samsung will reimburse the price difference between the S7 Edge and the Note7.
Samsung’s replacement program will only run until December 31, 2016. At the moment, the company has not released any advisory on whether the deadline will be extended in case some devices remain unreplaced.
Customers who have migrated to another country need to call the customer service center in that country. Samsung said the service center numbers can be found by going to the Samsung website where you can indicate which country you’re in.
For devices purchased through telcos Globe and Smart, owners are advised to contact their telco operators’ hotlines or visit the closest telco operator store. Likewise, customers who bought from online shopping site Lazada are advised to contact the site themselves.
Additionally, the warranty period of the new device will be adjusted to reflect the date of the replacement.
Samsung’s customer service hotlines are as follows:
Toll Free (Globe): 1-800-8-726-7864
Toll Free (PLDT): 1-800-10-726-7864
Samsung has also posted the details of the program on www.samsung.com/ph/note7replacement.
In another advisory issued on Saturday, September 10, the tech giant urged affected customers to contact their place of purchase or call the local call centers as soon as possible. – Rappler.com