Cyberpunk 2077 on the last-generation consoles – PS4 and Xbox One – is a mess. A big part of it is on the game makers who showed players all these breathtaking promotional gameplay shots – without managing expectations for how the game would run on said older game systems.
Developer CD Projekt Red has come out with an apology, addressing the issue, and promising patches in January and February that would somehow improve the PS4 and Xbox One experience. Along with it, they offer refunds for gamers who would want one.
For copies bought digitally on the PlayStation or Xbox stores, CD Projekt Red advises gamers to contact Sony or Microsoft or make use of the in-store refund process. However, there are appears to be problems with this one as well, with reports that the developer didn’t actually broker some sort of refund deal with the platform holders as their apology statement strongly implied.
It’s not as easy to get a digital refund as the statement suggested, reported The Verge.
For physical copies, CD Projekt Red says the first recourse for gamers is to get one from the stores. But given that the company didn’t actually talk to Sony or Microsoft with regards to the digital versions, it’s likely that they don’t have a refund program with the physical retailers either.
One other avenue that owners of the PS4 and Xbox One Region 3 copies can take is through the Southeast Asia distributor for CD Projekt Red: Epicsoft Asia. The company said on an Instagram post it is assisting CD Projekt Red for refunds for the physical region 3 version for the PS4 and Xbox One.
“From December 17 ’til December 21, 2020, any customer in Southeast Asia, Hong Kong and Taiwan who owns a retail (physical) PS4 or Xbox One copy of the game, and who wishes to request a refund, can visit http://www.epicsoft.asia/helpmerefund for further instructions,” Epicsoft said.
The link provided only has sparse information as well, telling people to email “CD Projekt RED at firstname.lastname@example.org for further instructions” and that the customer “will receive a reply after December 21.”
At the very least, Cyberpunk 2077 gamers in Southeast Asia have a regional distributor they can ask help from with regards to the refunds. If all else fails, people are already selling their copies of the game to other gamers – those who may be willing to wait for the patched, improved versions. – Rappler.com
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