Globe postpaid users targeted in Netflix, streaming services scam

Globe on Thursday, July 15 warned of a scam that attempts to get postpaid subscribers paying for a fraudster's account on Netflix or other streaming services by having them give up a one-time password (OTP).

The telco said that the scam has been happening in the past few months.

"In this modus operandi, fraudsters sign up to Netflix using a random Globe Postpaid number. They then send an SMS to the number posing as a Globe rep to inform the customer that they have won prizes such as cell phones and motorcycles. The customer is then asked for the OTP generated from signing up. Once the customer sends the OTP, the scammers complete the signup, and the former gets billed for the subscription," Globe explained.

Globe says it has been sending regular SMS blasts to all customers in the past few months to warn them of this ongoing scam, and providing advisories on social media channels. Here are some signs to look out for, according to Globe:

  1. The sender is an 11-digit number. Official Globe advisories come only from a 4-digit or alphanumeric sender code.
  2. There is a deliberate capitalization of certain letters and grammatical and spelling errors in the message.
  3. The text message requests for personal information, i.e. name, age, and address in exchange for raffle prizes. 
  4. The sender requests for OTP or one-time pin, password, or PIN. Globe and other legitimate institutions will never request for a password or OTP, so they should never be shared with anyone.


Gelo Gonzales

Gelo Gonzales is Rappler’s technology editor. He covers consumer electronics, social media, emerging tech, and video games.