Apple acknowledges Macbook keyboard problem, extends warranty and repairs
MANILA, Philippines – Apple last May was slapped with a class action lawsuit for allegedly selling Macbooks with faulty keyboards despite having knowledge of the problem even before launch.
Thousands of Macbook and Macbook Pro owners reportedly experienced their keyboards becoming faulty and non-responsive, rendering the entire device useless.
Apple has now acknowledged the problem and is extending warranty coverage for problematic devices.
Depending on the extent of the problem, the extended warranty can cover the replacement of particular keys or the entire keyboard itself. Included in this coverage are all eligible Macbook and Macbook Pro models for 4 years after the first retail sale of the unit.
Macbook models exhibiting any of these types of behaviors are eligible to receiving the service:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel "sticky" or do not respond in a consistent manner
The following Macbook models are part of the extended warranty:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Apple said the service program will repair the keyboards free of charge. – Rappler.com