Uber to invest in ride safety for 2015
MANILA, Philippines – Uber announced on Wednesday, December 17, it is reviewing its safety practices in the markets the company operates in, following the recent event in India where an Uber driver was accused of raping a passenger.
In a blog post, Philip Cardenas, head for global safety at Uber, said "best-in-class safety must be a constant quest" for the ride-sharing service company.
Uber’s safety team has begun a global review to assess areas where a greater investment is required.
The company is focusing on biometrics and voice verification technology to improve driver screening. It is also working to improve its screening and background checking processes.
Uber has also hired a head for global support: Tim Collins, who used to head Amazon’s Europe operations. Collins will be responsible for improving the company’s customer service and safety incident response teams.
Lastly, Uber says it is working with partners with expertise in issues like women’s safety, conflict resolution, and road safety.
Uber will incorporate the information gleaned from their partners into its global safety roadmap. – Rappler.com