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AirAsia QZ8501: Emergency information

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AirAsia QZ8501: Emergency information
(UPDATED) For relatives and friends of the passengers of missing AirAsia flight QZ 8501, here are details on where you can get information and updates

This page is constantly updated. Please refresh for updates. Last update 2:30 pm +0800 GMT.

JAKARTA, Indonesia – AirAsia flight QZ 8501, a flight from Surabaya, Indonesia to Singapore, was reported missing early Sunday, December 28.

The flight reportedly had 155 passengers and 7 crew on board when it went missing over the sea.

For relatives and friends of the passengers, here are details on where you can get information and updates. This page will constantly be updated.


AirAsia Emergency Call Centers: +62 21 2985 0801 and +62 21 2927 0811
Surabaya airport call center: +62 31 869 0945
Jakarta airport call center: +62 21 5591 2648


Changi Crisis Centre for next-of-kin: Changi Airport Terminal 2, Level 3
Changi Contact Center: +65 6595 6868


Twitter: and
AirAsia Call Center for media: +6221 29270831

Other Information Sources

Australia | For information on Australian citizens: Department of Foreign Affairs and Trade, 24-hour Consular Emergency Center: 1 300 555 135 (within Australia), +61 2 6261 3305 (if calling from overseas).


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