SPi Global opens office in Nicaragua

MANILA, Philippines – SPi Global, a business process outsourcing (BPO) firm and partly owned by dominant carrier Philippine Long Distance Telephone Company (PLDT), has expanded further by setting up an office in Managua, Nicaragua.

Managua is included in Tholons’ list of Top 100 Outsourcing Destinations in the world.

“Due to its near shore location to the United States, competitive costs, and a skilled bilingual workforce, we believe Nicaragua is an attractive destination for our voice and non-voice offerings in Customer Relations Management (CRM) and Content Solutions,” SPi Global president and CEO Maulik Parekh said said.

As a multi-shore service provider, SPi Global offers outsourcing solutions from the Philippines, India, Vietnam, China, the US, and now Nicaragua. 

“The option of delivering services from Nicaragua will surely benefit our existing and future clients with the vast resources and the rich bilingual talent pool in the region,” Parekh added.

It also has offices and facilities in the US, Netherlands, Philippines, India, Vietnam, China, Australia.

SPi Global has over 20,000 employees delivering a wide range of solutions in CRM, Content, and Healthcare.

In September, SPi Global agreed to sell SPi Healthcare to Conifer Health Solutions, a provider of technology-enabled healthcare performance improvement services in the US.

However, SPi Global said it would retain its Healthcare BPO operations in the Philippines and remains committed to the continuing growth of the unit.

In February last year, PLDT unloaded its interest in SPi Global Holdings Inc. in favor of European private equity firm CVC Capital Partners through Asia Outsourcing Gamma Limited (AOG) for a total consideration of $300 million.

PLDT divested its entire interest in SPi Global but reinvested 20% in AOG after the buyer committed to further expand and retain its presence here in the Philippines.

SPi Global is a wholly-owned unit of AOG. – Rappler.com

Nicaraguan skyline image from Shutterstock