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'Employee obsession' a way to prepare for automation, says TaskUs CEO

Jul 21, 2017 - 2:00 PM

Bryce Maddock, the BPO firm's chief, wants to attract talent who can handle the 'highly complex and emotional customer service interactions' that 'will likely not be automated'

'Employee obsession' a way to prepare for automation, says TaskUs CEO

BPOs worried Marawi crisis could hamper growth

Jul 09, 2017 - 11:00 PM

While there is still 'continued business confidence,' IBPAP says the crisis in Marawi City could hurt the BPO industry's growth projections if it drags on further

BPOs worried Marawi crisis could hamper growth

PLDT sells remaining stake in SPi Global

May 22, 2017 - 4:45 PM

The transaction values SPi Global at $330 million (P16.42 billion)

PLDT sells remaining stake in SPi Global

Amid soaring demand, Megaworld sees P20-B rental income by 2020

Feb 01, 2017 - 4:55 PM

This means the urban township developer projects to more than double its P9-B rental income in 2015

Amid soaring demand, Megaworld sees P20-B rental income by 2020

Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap

Dec 13, 2016 - 1:46 PM

Watch Rappler's midday newscast with Maria Ressa

Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello! Here's a round-up of news you need to know this Tuesday

#ThewRap: Things you need to know, December 13, 2016

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

'There will be changes, changes for the better, not to kill businesses. You can stop worrying,' the President tells an American BPO executive during a business forum

Forget your fears, Duterte tells BPO companies

BPO workers answer call to mentor adult learners

Nov 27, 2016 - 7:00 AM

For these business process outsourcing (BPO) employees, giving a few hours of their weekend to teach adult learners under the Alternative Learning System (ALS) is worth it

BPO workers answer call to mentor adult learners

How to create a more engaged workplace

Nov 20, 2016 - 7:00 AM

Here’s one secret that could improve employee productivity

How to create a more engaged workplace

3 Pinoy BPO workers to join NYC marathon

Nov 05, 2016 - 4:45 PM

The Filipinos will join thousands of participants from all over the globe at the world's largest marathon on November 6

3 Pinoy BPO workers to join NYC marathon

DICT chief: BPO contracts will be respected

Oct 30, 2016 - 10:15 PM

Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte's anti-US rhetoric

DICT chief: BPO contracts will be respected

Why companies should invest in employees’ career growth and development

Oct 17, 2016 - 9:07 PM

Should companies be paying for their employees’ training and education?

Why companies should invest in employees’ career growth and development

Megaworld to complete Visayas BPO Triangle by 2019

Aug 04, 2016 - 7:05 PM

The Visayas BPO Triangle will have 175,000 square meters of office space located in Iloilo, Cebu, and Bacolod

Megaworld to complete Visayas BPO Triangle by 2019

Affinion Group makes PH its Asia-Pacific hub for back office

Jun 25, 2016 - 11:16 AM

The Nasdaq-listed loyalty and customer engagement solutions provider sets up headquarters in Manila, employing over 200 Filipinos

Affinion Group makes PH its Asia-Pacific hub for back office

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila, says global property consultancy CBRE Philippines

BPOs leading the push for decentralization – CBRE

Nasdaq expands in PH, opens new BGC headquarters

May 04, 2016 - 8:15 PM

The operator of the world's second largest stock exchange is looking at hiring nearly 160 more IT employees by next year

Nasdaq expands in PH, opens new BGC headquarters

Leaving the BPO industry with pride

Apr 29, 2016 - 4:59 PM

'Being part of the BPO industry was an eye-opener for me, and I regret that I used to belittle it,' writes Ludwig Alejandro

Leaving the BPO industry with pride

Real estate firm targets yuppies with 'high-quality' dorms

Apr 25, 2016 - 3:00 PM

PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets

Real estate firm targets yuppies with 'high-quality' dorms

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

Apr 20, 2016 - 12:55 PM

Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload, career path, and office environment in a BPO are often misunderstood. Here, we debunk some of the myths

What you don’t know about the BPO life

Stay alert, energized: Tips for BPO employees

Apr 07, 2016 - 3:39 PM

Be productive during your shifts, and make the most of your days off

Stay alert, energized: Tips for BPO employees

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

Why Pinoys and BPOs are a good fit

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn $25 billion this year

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Higher BPO revenues to offset slump in OFW remittances

Feb 04, 2016 - 4:45 PM

The continued growth of the BPO industry, which exceeded its targets last year, is expected to make up for the projected contraction in OFW remittances in 2016

Higher BPO revenues to offset slump in OFW remittances

Philippines' back office shines in 2015, exceeds targets

Feb 03, 2016 - 4:45 PM

The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015, generating almost $22 billion in revenues and 1.1 million direct employment

Philippines' back office shines in 2015, exceeds targets

Real estate company ArthaLand expands to VisMin

Dec 21, 2015 - 12:12 PM

The green developer enters the IT-BPM market

Real estate company ArthaLand expands to VisMin

Business in PH: The winners and losers in 2015

Dec 21, 2015 - 12:45 AM

With big-ticket events like the visit of Pope Francis and the Asia-Pacific Economic Cooperation (APEC) summit, there were business sectors that gained and lost in 2015

Business in PH: The winners and losers in 2015

Vista Land to acquire Starmalls for P33.5B

Nov 11, 2015 - 12:59 PM

Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime, Ayala Land, and Megaworld

Vista Land to acquire Starmalls for P33.5B

Why I’m #BPOandProud

Oct 21, 2015 - 11:15 PM

Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday, October 23, 2015 at 8pm

Why I’m #BPOandProud

No asset bubble in PH, BSP says

Oct 21, 2015 - 7:16 PM

(UPDATED) 'The increase in property prices and the growth in the sector has essentially been demand driven,' BSP Governor Amando Tetangco Jr says

No asset bubble in PH, BSP says

SM, Berjaya execs to PH: Focus on vocational training than K to 12

Oct 13, 2015 - 5:22 PM

'For a country like ours, we need more vocational schools. We need labor, and we need that for economic growth. I don’t think we're in dire need of special skills at this point,' SMIC's Teresita Sy-Coson says during #FGCEO2015

SM, Berjaya execs to PH: Focus on vocational training than K to 12

Aquino hails Roxas' role in growing PH IT-BPM industry

Oct 07, 2015 - 12:14 AM

'The care that he, together with partners in the industry, took in establishing and driving the growth of IT-BPM in the Philippines resulted in an unparalleled boom,' the President says

Aquino hails Roxas' role in growing PH IT-BPM industry

ASEAN integration opens PH to more BPOs

Oct 06, 2015 - 10:10 AM

But the country though lacks ASEAN language capabilities, IT-BPO Association of the Philippines' officials say

ASEAN integration opens PH to more BPOs

PH peso to remain strong after Fed holds rates

Sep 19, 2015 - 12:31 PM

The Philippine peso is expected to remain strong throughout the year, economists say. Thanks to OFW remittances, BPOs, and tourism.

PH peso to remain strong after Fed holds rates

PH small businesses lure cloud computing giants

Sep 09, 2015 - 8:49 PM

'The Philippines has a booming economy. There is a huge appetite for innovation here and the market is very open to fresh ideas,' says Microsoft Philippines' COO

PH small businesses lure cloud computing giants

Megaworld to build P30B township in Pampanga

Sep 08, 2015 - 1:37 PM

This will be the first mixed-use development of Megaworld in Central Luzon. The firm will bring its partner BPO locators to generate jobs in Pampanga.

Megaworld to build P30B township in Pampanga

How the millennial consumer is reshaping the PH economy

Aug 26, 2015 - 5:30 PM

Maybank says the Philippines' young population and declining fertility rate will lead to an increase in the number of working adults who will drive domestic demand and spur economic growth

How the millennial consumer is reshaping the PH economy

Chinese yuan devaluation, 'big win' for PH BPO industry

Aug 21, 2015 - 3:00 PM

The Chinese yuan devaluation weakened the peso against the US dollar, providing more value to foreign-based companies invested in the Philippines, CBRE Philippines says

Chinese yuan devaluation, 'big win' for PH BPO industry

Crime, job security, connectivity: BPO workers tell Roxas their issues

Aug 12, 2015 - 9:59 PM

In Cebu City, how does administration bet Mar Roxas promise to address BPO workers' concerns?

Crime, job security, connectivity: BPO workers tell Roxas their issues

Filipino consumers 'most optimistic' in Southeast Asia – poll

Jul 28, 2015 - 1:54 PM

After settling essential living expenses, Filipinos spend on holidays, home improvements, and out-of-home entertainment, the results of a Nielsen survey show

Filipino consumers 'most optimistic' in Southeast Asia – poll

Labor group pushes for P92 wage increase in Central Visayas

Jul 22, 2015 - 8:00 AM

The proposed wage hike is 'too high,' says the head of the Cebu Chamber of Commerce and Industry. 'Let us not kill each other. Let us survive together.'

Labor group pushes for P92 wage increase in Central Visayas

Megaworld rides boom, builds 12 office towers in Fort Bonifacio

Jul 21, 2015 - 9:00 PM

The firm will double its total office space available by 2018 in an area that it says is becoming the de facto central business district

Megaworld rides boom, builds 12 office towers in Fort Bonifacio

PH balance of payments reverts to surplus in June

Jul 20, 2015 - 10:27 PM

The country books $485M balance of payments in June, thanks to a steady increase in overseas Filipinos' remittances and strong BPO revenues

PH balance of payments reverts to surplus in June

Rappler Talk: Should Filipino companies focus more on workplace culture?

Jul 19, 2015 - 2:30 PM

Rappler talks to Bryce Maddock, founder of TaskUs

Rappler Talk: Should Filipino companies focus more on workplace culture?

[Executive Edge] PH is 'demographically perfect' for businesses

Jul 19, 2015 - 1:35 PM

TaskUs co-founder and CEO Bryce Maddock says the country’s predominantly young population means an opportunity across industries, and that his firm wants to bring more work to them

[Executive Edge] PH is 'demographically perfect' for businesses

A history of the BPO industry in numbers

Jul 02, 2015 - 7:06 PM

It’s one of the most lucrative, fastest growing industries in the Philippines. Here’s how far it's come

A history of the BPO industry in numbers

'Invest in PH now' - Gov't, business make pitch to US investors

Jun 29, 2015 - 12:27 AM

The conference is part of a high-level, 3 city trade mission aimed at encouraging US investment in the country

'Invest in PH now' - Gov't, business make pitch to US investors

PH IT-BPO sector expands 13.8%

Jun 27, 2015 - 7:49 PM

Contact centers were the top revenue earner in 2013, accounting for $8.4 billion or more than half of the industry’s total receipts

PH IT-BPO sector expands 13.8%

The state of freelancing in the PH

Jun 27, 2015 - 11:53 AM

For Upwork, the Philippines is the third highest-earning country in the world when it comes to freelancing

The state of freelancing in the PH

BPO revenues to overtake OFW remittances in 2017 – IT expert

Jun 27, 2015 - 9:00 AM

Income from outsourcing industry was at $18.9 billion in 2014, and is expected to grow by 15% to 18% every year, says Jose Mari Mercado, president of the Information Technology-Business Process Association of the Philippines

BPO revenues to overtake OFW remittances in 2017 – IT expert