Bryce Maddock, the BPO firm's chief, wants to attract talent who can handle the 'highly complex and emotional customer service interactions' that 'will likely not be automated'
While there is still 'continued business confidence,' IBPAP says the crisis in Marawi City could hurt the BPO industry's growth projections if it drags on further
The transaction values SPi Global at $330 million (P16.42 billion)
This means the urban township developer projects to more than double its P9-B rental income in 2015
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Hello! Here's a round-up of news you need to know this Tuesday
'There will be changes, changes for the better, not to kill businesses. You can stop worrying,' the President tells an American BPO executive during a business forum
For these business process outsourcing (BPO) employees, giving a few hours of their weekend to teach adult learners under the Alternative Learning System (ALS) is worth it
The Filipinos will join thousands of participants from all over the globe at the world's largest marathon on November 6
Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte's anti-US rhetoric
Should companies be paying for their employees’ training and education?
The Visayas BPO Triangle will have 175,000 square meters of office space located in Iloilo, Cebu, and Bacolod
The Nasdaq-listed loyalty and customer engagement solutions provider sets up headquarters in Manila, employing over 200 Filipinos
The business process outsourcing sector is driving demand for new developments outside Metro Manila, says global property consultancy CBRE Philippines
The operator of the world's second largest stock exchange is looking at hiring nearly 160 more IT employees by next year
'Being part of the BPO industry was an eye-opener for me, and I regret that I used to belittle it,' writes Ludwig Alejandro
PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets
Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas
The workload, career path, and office environment in a BPO are often misunderstood. Here, we debunk some of the myths
Be productive during your shifts, and make the most of your days off
Filipinos possess traits and skills that are a good match for the booming BPO industry
Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn $25 billion this year
The continued growth of the BPO industry, which exceeded its targets last year, is expected to make up for the projected contraction in OFW remittances in 2016
The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015, generating almost $22 billion in revenues and 1.1 million direct employment
With big-ticket events like the visit of Pope Francis and the Asia-Pacific Economic Cooperation (APEC) summit, there were business sectors that gained and lost in 2015
Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime, Ayala Land, and Megaworld
Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday, October 23, 2015 at 8pm
(UPDATED) 'The increase in property prices and the growth in the sector has essentially been demand driven,' BSP Governor Amando Tetangco Jr says
'For a country like ours, we need more vocational schools. We need labor, and we need that for economic growth. I don’t think we're in dire need of special skills at this point,' SMIC's Teresita Sy-Coson says during #FGCEO2015
'The care that he, together with partners in the industry, took in establishing and driving the growth of IT-BPM in the Philippines resulted in an unparalleled boom,' the President says
But the country though lacks ASEAN language capabilities, IT-BPO Association of the Philippines' officials say
The Philippine peso is expected to remain strong throughout the year, economists say. Thanks to OFW remittances, BPOs, and tourism.
'The Philippines has a booming economy. There is a huge appetite for innovation here and the market is very open to fresh ideas,' says Microsoft Philippines' COO
This will be the first mixed-use development of Megaworld in Central Luzon. The firm will bring its partner BPO locators to generate jobs in Pampanga.
Maybank says the Philippines' young population and declining fertility rate will lead to an increase in the number of working adults who will drive domestic demand and spur economic growth
The Chinese yuan devaluation weakened the peso against the US dollar, providing more value to foreign-based companies invested in the Philippines, CBRE Philippines says
In Cebu City, how does administration bet Mar Roxas promise to address BPO workers' concerns?
After settling essential living expenses, Filipinos spend on holidays, home improvements, and out-of-home entertainment, the results of a Nielsen survey show
The proposed wage hike is 'too high,' says the head of the Cebu Chamber of Commerce and Industry. 'Let us not kill each other. Let us survive together.'
The firm will double its total office space available by 2018 in an area that it says is becoming the de facto central business district
The country books $485M balance of payments in June, thanks to a steady increase in overseas Filipinos' remittances and strong BPO revenues
Rappler talks to Bryce Maddock, founder of TaskUs
TaskUs co-founder and CEO Bryce Maddock says the country’s predominantly young population means an opportunity across industries, and that his firm wants to bring more work to them
It’s one of the most lucrative, fastest growing industries in the Philippines. Here’s how far it's come
The conference is part of a high-level, 3 city trade mission aimed at encouraging US investment in the country
Contact centers were the top revenue earner in 2013, accounting for $8.4 billion or more than half of the industry’s total receipts
For Upwork, the Philippines is the third highest-earning country in the world when it comes to freelancing
Income from outsourcing industry was at $18.9 billion in 2014, and is expected to grow by 15% to 18% every year, says Jose Mari Mercado, president of the Information Technology-Business Process Association of the Philippines