BPOs - updates

Rappler's latest stories on BPOs

ARTICLE FINDER

Multi-lingual BPO firm eyes expansion in Davao, Iloilo

Jul 19, 2019 - 7:11 PM

While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial

Photo courtesy of Open Access BPO

[OPINION] While the world was shaking

Apr 29, 2019 - 8:49 PM

'As I realized that it was not an earthquake exercise but a real-life one, I asked myself: why didn’t we implement the evacuation procedure?'

Photo from Shutterstock

BPO firms called out for not evacuating employees following earthquake

Apr 24, 2019 - 1:08 PM

The BPO Industry Employees Network says a company that participates in earthquake drills did not evacuate its workers when the actual event happened, while another assured its employees that their building can withstand a stronger tremor

BPO WORKERS' WELFARE. Republic Act No. 11058, signed in August 2018, provides for stronger compliance to occupational safety and health standards, says the BPO Industry Employees Network. Image from Shutterstock.com

Roxas suggests adding tax incentives for BPO companies to train workers

Apr 12, 2019 - 2:40 PM

Incentives will help the BPO industry keep up with present-day challenges, including artificial intelligence, machine learning, and big data, says the senatorial candidate

BPO PROSPECTS. Senatorial candidate Mar Roxas talks to BPO workers in a forum in Quezon City on April 11, 2019. Photo by Mara Cepeda/Rappler

Labor groups enraged as Duterte sacks Leftist Usec Joel Maglunsod

Oct 03, 2018 - 12:47 PM

(UPDATED) President Rodrigo Duterte fires Labor Undersecretary Joel Maglunsod without explaining why, but mentions the rising number of workers' strikes in the country

MAY DAY. Trade union leaders along with workers from different labor groups and federations march near Malacanang to protest on Labor Day, May 1, 2018. Photo by Ted Aljibe/AFP

Senate committee to probe new threat vs BPO sector

Mar 11, 2018 - 3:07 PM

This comes after a Malacañang veto effectively raised the cost of doing business in the Philippines, says Senator Paolo Benigno Aquino IV

TRAIN EFFECTS. The Senate Committee on Science and Technology is set to probe tax reform effects on the Philippine BPO sector. File photo by AFP

BPO property demand in Philippines seen to rebound, then stay flat

Feb 19, 2018 - 8:25 PM

This is after property demand from the BPO sector dropped by 26% in take-up to 385,000 sqm in 2017, from 485,000 sqm in 2016, says Leechiu Property Consultants

REBOUND. The flattish growth from the BPO sector will be offset by the demand from online gaming and offshore gaming, says Leechiu Property Consultants. Photo by LeAnne Jazul/Rappler

U.S. firm to help kin of employees killed in Davao mall fire

Dec 25, 2017 - 9:42 AM

Research Now SSI says it lost 37 of its workers in its local call center operation, housed at the top floor of the ill-fated Davao City mall

MALL FIRE. Research Now SSI says it lost 37 of its employees at the NCCC Mall fire in Davao City. Photo by SAP Bong Go

Extraction of vintage bomb, evacuation of Cebu I.T. Park postponed

Dec 18, 2017 - 10:59 PM

(UPDATE) The Cebu I.T. Park is where most of the city's business process outsourcing companies are located

India's Modi hails the Philippines as 'services powerhouse'

Nov 14, 2017 - 9:10 PM

The Philippines challenges India's dominance as the top business process outsourcing destination in the world

INDIA'S ACT EAST POLICY. Prime Minister Narendra Modi pitches India to business leaders at the ASEAN Business and Investment Summit as part of his Act East Policy. Photo from RTVM feed

Philippines' BPO industry sees slower annual growth of 9% until 2022

Sep 27, 2017 - 5:10 PM

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry

SLOW BUT SUBSTANTIAL. The IT-BPO sector, a large and fast-growing industry in the country, expects slower growth in the next 6 years. Rappler graphics

Silicon Valley tech guru on AI's effects on PH BPOs

Sep 07, 2017 - 3:15 PM

Fil Am Antonio Yobie Benjamin identifies improvement of internet services and knowledge enhancement as elements that will help the industry prepare for AI

ANTONIO BENJAMIN. The Fil-Am Silicon Valley entrepreneur speaks at 2017 Geeks On A Beach conference in Palawan. Photo by Edd K. Usman/Rappler.


'Employee obsession' a way to prepare for automation, says TaskUs CEO

Jul 21, 2017 - 2:00 PM

Bryce Maddock the BPO firm s chief wants to attract talent who can handle the highly complex and emotional customer service interactions that will likely not be automated

BPO FOR STARTUPS. Bryce Maddock, pictured here, and partner Jaspar Weir bootstrapped TaskUs in 2008 with $25,000. Now they service over 100 tech firms and startups including Tinder, Eventbrite, Periscope, Autodesk, and Hootsuite. Photo from TaskUs

GoDaddy launches new website builder, eyes PH expansion

Jul 12, 2017 - 1:30 PM

The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years

#ThewRap: Things you need to know, July 10, 2017

Jul 10, 2017 - 10:11 AM

Hello Here are the stories you shouldn t miss this Monday

BPOs worried Marawi crisis could hamper growth

Jul 09, 2017 - 11:00 PM

While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further

JOB CREATOR. The IT-BPM or BPO industry employed 1.2 million people in 2015. File photo of Teletech Cainta production floor from Wikipedia

PLDT sells remaining stake in SPi Global

May 22, 2017 - 4:45 PM

The transaction values SPi Global at 330 million P16 42 billion

EXITING. Private markets investment manager Partners Group will acquire SPi Global on behalf of its clients from CVC Capital Partners Asia III and PLDT Global Investments Corporation, an indirect subsidiary of PLDT. Rappler file photo

AI could be bigger threat than Trump to BPOs – analysts

Feb 12, 2017 - 10:10 PM

With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC

Amid soaring demand, Megaworld sees P20-B rental income by 2020

Feb 01, 2017 - 4:55 PM

This means the urban township developer projects to more than double its P9 B rental income in 2015

RENTAL SPACE. Megaworld will add close to 1 million square meters of leasable space in its portfolio. Photos from Megaworld's website

Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap

Dec 13, 2016 - 1:46 PM

Watch Rappler s midday newscast with Maria Ressa

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello Here s a round up of news you need to know this Tuesday

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum

'NO NEED TO WORRY.' President Rodrigo Duterte gives a speech during one of his events on December 12, 2016. Photo by King Rodriguez/PPD

BPO workers answer call to mentor adult learners

Nov 27, 2016 - 7:00 AM

For these business process outsourcing BPO employees giving a few hours of their weekend to teach adult learners under the Alternative Learning System ALS is worth it

MENTORING. Frizza Dogomio is mentored by a Convergys employee under the Department of Education's Alternative Learning System (ALS). Photo credit: Convergys

How to create a more engaged workplace

Nov 20, 2016 - 7:00 AM

Here’s one secret that could improve employee productivity

BPOs need to 'level up' as protection against Trump – NEDA

Nov 15, 2016 - 9:42 PM

With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers

3 Pinoy BPO workers to join NYC marathon

Nov 05, 2016 - 4:45 PM

The Filipinos will join thousands of participants from all over the globe at the world s largest marathon on November 6

ON THE GO. Clint Ortiz, Leo Peñas, and Alberto Agulto (from left to right) are set to run in the world's biggest marathon, the TCS New York Marathon, on Sunday, November 6. Photo from Open Access BPO.

DICT chief: BPO contracts will be respected

Oct 30, 2016 - 10:15 PM

Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric

Why companies should invest in employees’ career growth and development

Oct 17, 2016 - 9:07 PM

Should companies be paying for their employees’ training and education?

Duterte's tough talk and what it could mean for US, EU investments

Oct 08, 2016 - 10:00 AM

A look at the extent of US and EU business ties with the Philippines

Global fintech firm Payoneer expands into PH

Sep 24, 2016 - 12:51 PM

The New York based firm is drawn to the country’s rapidly expanding base of online workers and entrepreneurs which already comprises almost 20 of the global online workforce

Megaworld to complete Visayas BPO Triangle by 2019

Aug 04, 2016 - 7:05 PM

The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod

JOB-GENERATING DEVELOPMENT. Once completed, Megaworld expects to generate around 50,000 full?time direct jobs in the BPO sector in Visayas

Big data could be big business for PH – expert

Jul 10, 2016 - 9:15 PM

The projection is that 10 million jobs could be created in the big data space in the next 5 years says IT expert Henry Aguda

Affinion Group makes PH its Asia-Pacific hub for back office

Jun 25, 2016 - 11:16 AM

The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos

ASIA-PACIFIC HUB. Affinion Group chooses the Philippines as its hub for back office services for its vast pool of talented resources and competitive cost of doing business

Ex-Globe chief counsel tapped to head new DICT

Jun 22, 2016 - 5:54 PM

Globe issues a statement on the appointment of Rodolfo Salalima as the 1st DICT secretary

Beyond the numbers: How Aquino fueled the economy

Jun 17, 2016 - 9:00 AM

President Aquino s economic legacy lies in finally allowing the private sector to flourish while planting the seeds for future generations to enjoy

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines

Startup promises to make BPO life a game

May 26, 2016 - 7:53 PM

My Checkpoints creates a work platform that helps workers counter boredom at work by allowing them to play against each other while improving performance along the way

Nasdaq expands in PH, opens new BGC headquarters

May 04, 2016 - 8:15 PM

The operator of the world s second largest stock exchange is looking at hiring nearly 160 more IT employees by next year

Leaving the BPO industry with pride

Apr 29, 2016 - 4:59 PM

Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro

Real estate firm targets yuppies with 'high-quality' dorms

Apr 25, 2016 - 3:00 PM

PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets

No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial

Apr 20, 2016 - 12:55 PM

Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas

Rapid dev’t spurs PH home buyers’ demand for fire safety

Apr 14, 2016 - 4:12 PM

Filipinos are becoming more acutely aware of the threat posed by fires As the economy grows they are starting to demand more sophisticated protection against it says global fire and security firm Honeywell

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

Stay alert, energized: Tips for BPO employees

Apr 07, 2016 - 3:39 PM

Be productive during your shifts and make the most of your days off

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year

Pioneer outsourcing firm invests in new BGC hub, eyes expansion

Mar 10, 2016 - 3:11 PM

B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand

How PH firms can surf the climate change wave

Mar 07, 2016 - 1:55 PM

The global shift to more sustainable practices creates a huge demand for data services and technology opportunities

Higher BPO revenues to offset slump in OFW remittances

Feb 04, 2016 - 4:45 PM

The continued growth of the BPO industry which exceeded its targets last year is expected to make up for the projected contraction in OFW remittances in 2016

BPO GROWTH. The growth in BPO revenues is expected to offset any dip in remittances of overseas Filipino workers in 2016. Photo by Romeo Gacad/AFP

Prices of mid-range condos seen to slow down due to oversupply

Feb 03, 2016 - 6:16 PM

The glut in mid range apartment units coupled with high vacancies will exert pressure on prices and rental rates says online real estate portal Lamudi