Manila now world’s 2nd top outsourcing hub

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A report by Tholons lists Manila, Cebu and other Philippine cities among the top 100 outsourcing destinations in the world

THOLONS TOP 10. The top 10 overall ranked cities for outsourcing. Screen shot from 2014 Tholons Top 100 Outsourcing Destinations: Rankings white paper

MANILA, Philippines – Metro Manila is now ranked 2nd behind Bangalore, India in the Tholons Top 100 Outsourcing Destinations for 2014.

Aside from Manila, Cebu is also in the top 10, ranked 8th on the list. The list also cites Davao City in 69th, Sta Rosa in Laguna in 82nd, Bacolod in 93rd, Iloilo in 95th, and Baguio City in 99th. Among these, Davao, Sta Rosa, and Bacolod raised their rankings while Iloilo went down two notches.

India, however, maintained a dominant stance in the rankings, with Bangalore taking the top spot, and Mumbai, Delhi, Chennai, Hyderabad, and Pune ranking 3rd to 7th, respectively. Krakow Poland ranked 9th while Dublin, Ireland, ranked 10th.

The Tholons Top 100 Outsourcing Destinations report is a flagship project of Tholons, and acts as the de facto ranking for outsourcing cities worldwide.


Department of Science and Technology (DOST) Undersecretary Louis Casambre cited development of an Information Technology and Business Process Management ecosystem as an important factor in the improvement of Philippine cities’ rankings.

For Casambre, who heads the DOST’s Information and Communications Technology Office, the goal of the DOST and the IT-Business Process Association of the Philippines (iBPAP) is to develop outsourcing destinations outside Metro Manila that draw in companies from around the world.

He added, “Our goal for 2016 is to add three more cities from the Philippines in the top 100.”

The Philippines sees $26 billion worth of raised IT-BPM revenues, creating jobs for around 1.3 million Filipinos by 2016.

Emmy Lou Delfin, who manages the Next Wave Cities Program, said the government kept promoting the industry to stakeholders and students in 9 cities and provinces through a roadshow.

The final stop for last year’s roadshow was Rizal, where the province’s ICT council promised to help create an friendly technological ecosystem for the local IT-BPM industry.

Delfin noted that there has been “a lot of support for the Next Wave Cities Program.” Aside from local ICT councils, local government units and members of the academe and Department of Trade and Industry (DTI) regional offices have also been supportive.

The roadshows have been running for 3 years, getting more cities to begin development that would help prepare them for IT-BPM locators and careers in the industry. –

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