PH IT-BPO sector expands 13.8%

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PH IT-BPO sector expands 13.8%
Contact centers were the top revenue earner in 2013, accounting for $8.4 billion or more than half of the industry’s total receipts

MANILA, Philippines – Revenues of the Philippines’ information technology-business processing outsourcing (IT-BPO) industry expanded by 13.8% in 2013 from a year earlier, the Bangko Sentral ng Pilipinas (BSP) said on Friday, June 26.

The Philippine central bank said in its report that the total revenues of the IT-BPO sector recorded $15.3 billion in 2013, higher than 2012’s $13.5 billion.

All of its sub-sectors – animation, contact centers, transcription, software development, and other BPOs – registered positive growth in profits in 2013, the BSP report showed.

Contact centers were the top revenue earner, accounting for $8.4 billion, which is more than half of the industry’s total receipts.

“The sub-sector was also the main driver of growth, contributing 6 percentage points to the total 13.8% expansion in industry revenues during the year,” it noted.

Export of IT-BPO surged

Total revenues from the export of IT-BPO services increased by 13.4% in 2013, from a year ago’s $12.5 billion, the BSP report said.

 “Export receipts constituted 92.6 %of the total revenues of the industry, slightly lower than the 93% share posted in 2012,” the central bank said.

Contact centers still accounted for the highest export receipts, registering a 53.5% share of the industry’s total exports in 2013.

The United States remained the biggest market of IT-BPO services exports at 73.9% share in 2013.

Employment double-digit growth

The local IT-BPO sector generated 851,782 jobs in 2013, a 10.6% growth from 2012.

Contact centers remained the top industry employer, with a 62.3% share.

The Philippine IT-BPO sector paid a total $7.9 billion compensation in 2013, 16.2% higher than 2012’s $6.8 billion.

IT-BPO industry’s annual average compensation per employee in 2013 also went up by 5.1% to $9,297 from $8,849 in 2012.

The BSP said software development is still the top paying sub-sector in the industry, with an annual average compensation paid of $18,453. This is 6.2% higher than 2012’s $17,383 annual average compensation.

BSP data were gathered from a total of 699 companies. Source companies included those engaged in the operations of call centers, medical and legal transcription, animation, software development and other BPOs.

These companies are members of the various IT-BPO associations and companies registered with attached agencies of the Department of Trade and Industry, namely: the Philippine Economic Zone Authority and the Board of Investments. –



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