Top model Karlie Kloss blasts Philippine Airlines: ‘Worst customer service of all time’

This is AI generated summarization, which may have errors. For context, always refer to the full article.

Top model Karlie Kloss blasts Philippine Airlines: ‘Worst customer service of all time’
Karlie airs out her complaints on social media, tweeting: 'PAL has the worst customer service of all time. Most budget airline. Rude and disrespectful. Shame on you PAL.'

MANILA, Philippines – Top model Karlie Kloss slammed Philippine Airlines (PAL) on Tuesday, June 7, calling them out on what she called the “worst customer service of all time” after she missed her flight. (READ: Philippine Airlines responds to Karlie Kloss’ complaint)

On Snapchat, Karlie documented her experience at the Council of Fashion Designers of America awards where she presented the Swarovski Award for Womenswear, as she’s Swarovski’s brand ambassador.

After the event, Karlie changed out of her dress and into her pajamas and headed for the JFK International Airport, saying, “It was a good day.”

File photo by Ian Langsdon/EPA

In her next snap though, Karlie wasn’t in such a great mood. The model posted a selfie with a screen with the Philippine Airlines logo. Written on the photo was “No one flies Philippine Airlines… and now I know why.”

She also posted the photo on her verified Twitter account, tagging PAL and saying: “PAL has the WORST CUSTOMER SERVICE OF ALL TIME. Most BUDGET AIRLINE. Rude and disrespectful. Shame on you PAL.”

On Snapchat, Karlie posted more videos, saying, “I travel international on a weekly basis. I have never had a worse customer experience than I have tonight. Thanks Philippine Air.”

Screengrab from Snapchat/karliekloss

Her last snap about the airline was of her ride back home. Karlie explained in through the text on the video that she had missed her flight.

Screengrab from Snapchat/karliekloss

PAL’s response

A few hours after her tweet, PAL responded to Karlie, apologizing for her bad experience. “We sincerely apologize for the inconvenience and the disappointment you felt,” they said.

Karlie replied, thanking the airline for their apology and saying she’ll send them a private message.



Add a comment

Sort by

There are no comments yet. Add your comment to start the conversation.

Summarize this article with AI

How does this make you feel?

Download the Rappler App!