10 right things to expect from government offices

Rappler.com
10 right things to expect from government offices
Learn what you should expect when visiting a government agency

MANILA, Philippines – We don’t have to settle for long lines, bureaucratic red tape, and impolite employees in government agencies. (READ: iRant: Online NBI application is pointless)

Passed in 2007, the Anti Red Tape Act aims to address these problems and “improve efficiency in the delivery of government services.”  The law includes provisions that require government offices to publish a copy of the citizen’s charter, issue an official receipt in every transaction, and continue frontline operations during lunch time. 

As citizens, you can hold government offices accountable for every violation of the ARTA law. Here’s an infographic prepared by BantayPH and MovePH, Rappler’s civic engagement arm, on what you should expect when processing documents in government agencies:

 
 
Here’s a version in Filipino you can download and share:
 
 
– Rappler.com 

Visited a government office lately? Tell us about your experience! Email us at move.ph@rappler.com or post your comments below.  

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