PLDT support Twitter account hacked

Victor Barreiro Jr.
PLDT support Twitter account hacked
(3rd UPDATE) PLDT says it's recovered the PLDT_Cares Twitter account


MANILA, Philippines (3rd UPDATE) – One of PLDT’s Twitter accounts has apparently been taken over by what appears to be the hacking group Anonymous Philippines on Thursday, May 28.

The Twitter account PLDT_Cares has a post up as of 12:34 pm, calling out the company.

The post says, “As the pandemic arises, Filipinos need fast internet to communicate with their loved ones. Do your job. The corrupt fear us, the honest support us, the heroic join us. We are Anonymous. We are Legion. We do not forgive. We do not forget . Expect us.”

ANONYMOUS ON PLDT. The PLDT_Cares Twitter account appears to have been taken over by Anonymous Philippines. Screenshot from Twitter.

The name on the PLDT_Cares account has also been changed to read PLDT Doesn’t Care:

DEFACED. The PLDT Twitter account appears to have been tampered with. Screenshot from Twitter.

About 20 minutes after the first Anonymous post, a new tweet threatens Globe, saying that their Twitter account may soon be hacked too. 

The hackers follow up with a tweet containing the purported password for the PLDT_Cares account.

Nearly an hour since the first post, the account appears to remain under the control of the hackers. Another tweet pokes fun at the fact that PLDT’s last post before the Anonymous posts is a cybersecurity reminder:

Shortly after the “How ironic” post, the page’s original name, PLDT Cares, was restored, and the hacker’s tweets were deleted except for the first one.

As of 2:30 pm, the PLDT Cares Twitter account appears to have been restored and recovered. 

Meanwhile, the PLDT Facebook page appears to be unaffected.

PLDT recovers account

PLDT released a statement on Thursday afternoon at around 2:45 pm, saying their Twitter account “has been recovered and is now ready to serve.”

They also announced the recovery of the account via Twitter about an hour later.

The statement also said, “We would like to assure our customers that the security issue was limited only to the Twitter account and did not affect PLDT’s network and services.”

The company added, “We are keenly aware of people’s need for internet services and that’s precisely why, when the ECQ was imposed in March, PLDT provided speed boosts for its fibr customers and Smart increased data allocations for its mobile phone customers. That’s also why, despite the restraints on movement and supply chain problems, we continue to invest heavily in our network roll out for fiber and LTE. As a result, our customers have been using more extensively a wide range of data and digital services that have helped them cope with life under lockdown.” 

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Victor Barreiro Jr.

Victor Barreiro Jr is part of Rappler's Central Desk. An avid patron of role-playing games and science fiction and fantasy shows, he also yearns to do good in the world, and hopes his work with Rappler helps to increase the good that's out there.