SUMMARY
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What do you do if you’re a major telecommunications provider with a computer glitch that causes a network failure? You apologize to your customers. That’s why South Korea’s largest telecommunications company, SK Telecom, did for a six-hour downtime last Thursday, March 20. But the company isn’t stopping at an apology. It will also compensate all of its 27.43 million subscribers the value of a day’s subscription, which could cost the company at least 33 billion won ($33 million). Under its subscriber contracts, the company is required to compensate users 6 times the cost of a basic monthly plan should they experience a blackout longer than 3 hours. Now, isn’t that something other telcos should emulate?
Read the full story on Rappler.
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