Lance Gokongwei says sorry

Cebu Pacific Air Inc chief Lance Gokongwei said he was “profoundly sorry” over the inconvenience encountered by their passengers during the holidays, blaming absenteeism as the culprit for the flight delays and cancellations that hounded the budget airline. The Cebu Pacific chief made the apology at a congressional hearing on the incident, as lawmakers mull requiring erring carriers to compensate affected passengers on top of government fines and refunds over flight cancellations. He said his airline had too few agents to handle the many passengers waiting to check in.

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