Telcos restore services in more areas

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As of Tuesday, Nov 12, Smart and affiliates have restored 82% of services in Visayas, while Globe has restored 50%

DEVASTATION. Super Typhoon Yolanda knocked off power and communication lines in Tacloban. Photo by Rupert Ambil/Rappler

MANILA, Philippines (UPDATED) – Telecommunications companies Smart Communications and Globe Telecom have restored services in more areas in Visayas following the onslaught of Typhoon Yolanda (international codename Haiyan).

Ramon Isberto, public affairs head of Philippine Long Distance Telephone Company (PLDT), said units Smart, Talk ‘N Text and Sun have restored 82% of their services in Visayas.

“We’re stepping up the deployment of network equipment to more areas so that we can restore rapidly services at strategic areas such as dense population centers, relief operations centers and vital facilities like airports,” he stressed. 

Isberto said the PLDT group’s services have been fully restored in Bohol, Guimaras, Southern Leyte as well as Palawan except Coron.

The progress of restoration efforts in other areas is as follows:

  • Coron – 50%
  • Aklan – 88%
  • Antique – 94%
  • Biliran – 38%
  • Capiz – 65%
  • Cebu – 98%
  • Eastern Samar – 14%
  • Iloilo – 89%
  • Leyte – 51%
  • Negross Occidental – 94%
  • Northern Samar – 95%
  • Western Samar – 81%


“As majority of the provinces in the affected regions have already been mostly restored, we’re focusing on the remaining provinces that were in the path of the storm and were hardest hit so that we can assist in the emergency humanitarian efforts in these areas,” Isberto said.

On the other hand, Globe said 50% of its base stations in Visayas have been reactivated.

In the hardest-hit provinces of Samar and Leyte, a total of 30 Globe cell sites have been restored.

Provinces with restored 3G- and 2G-enabled Globe cell sites are as follows:

3G sites

  • Antique – 12
  • Bohol – 68
  • Capiz – 8
  • Cebu – 252
  • Guimaras – 6
  • Iloilo – 59
  • Leyte – 2
  • Negros Occidental – 117
  • Negros Oriental – 57
  • Southern Leyte – 8
  • Western Samar – 11

2G sites

  • Aklan – 6
  • Antique – 18
  • Bohol – 76
  • Capiz – 7
  • Cebu – 268
  • Iloilo – 75
  • Leyte – 5
  • Negros Occidental – 145
  • Negros Oriental – 67
  • Northern Samar – 9
  • Southern Leyte – 22
  • Western Samar – 12

On Friday, November 8, one of the world’s strongest typhoons ever struck the Philippines, destroying homes and buildings, toppling power and communication lines, and killing and displacing thousands of people.

Dead bodies lined the streets of affected areas as government and international groups scrambled to provide aid to desperate survivors.

Government said the lack of communications has hampered relief efforts and surveying of casualties and damage. –


Help the victims of Typhoon Yolanda. View Rappler’s list of ongoing relief operations in your area. Tell us about your relief and recovery initiatives, email or tweet us @moveph.

Visit for the latest updates on the aftermath of the typhoon.

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