Port of Cebu inaugurates customer care center

The Bureau of Customs Port of Cebu inaugurated Monday, October 12, a Customer Care Center (CCC), serving as the one-stop shop facility for filing of goods declarations, receiving and releasing of documents, payment of customs duties and taxes, and other customs-related inquiries and transactions.

Acting District Collector Charlito Martin R. Mendoza led the ribbon-cutting ceremony together with the officers of the Port of Cebu. Also present were leaders of the Cebu Chamber of Commerce and Industry, Mandaue Chamber of Commerce and Industry, and Chamber of Customs Brokers Inc. Cebu Chapter also graced the ceremony.

“The CCC makes doing business with Customs simple, secure, and crucial in this time of pandemic, safe,” said Mendoza.

The customer care center would streamline the Custom's processes, and hopefully minimize opportunities for graft and corruption while increasing efficiency of trade facilitation.

The CCC was a brainchild of Customs Commissioner Rey Leonardo B. Guerrero.

“Well-trained Customs officers will man our CCC so our stakeholders can expect better and faster service from us,” said Mendoza.

Mendoza said the launch of the service center aims to boost the port’s efficiency in time for the anticipated increase in transactions during the Christmas season and post-pandemic reopening of the economy.

The CCC is one of the programs of the Bureau of Customs to implement Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act. – Rappler.com