BPOs in the Philippines

[PODCAST] Hear, Hear: The diary of a call center agent

[PODCAST] Hear, Hear: The diary of a call center agent
What goes on in the head of a young BPO agent working from home? How does she feel about pretending to be American for a living?

Welcome to Hear, Hear, Rappler’s first longread podcast featuring the best investigative and opinion pieces from its archives.

No bells or whistles here; Hear, Hear offers the full, uninterrupted audio version of every piece for you to listen. Investigative pieces are voiced by News Editor Paterno Esmaquel, while opinion pieces and analyses are voiced by Opinion Editor Marguerite de Leon.

For this episode, we feature Theryce Bernardo’s opinion essay, “The diary of a call center agent.”

What goes on in the head of a young BPO agent working from home? How does she feel about pretending to be American for a living?

Listen in and subscribe on Spotify! – Rappler.com