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Globe, Smart offer free roaming services to Filipinos in Taiwan after earthquake


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Globe, Smart offer free roaming services to Filipinos in Taiwan after earthquake

EARTHQUAKE. Firefighters work at the site where a building collapsed following the earthquake, in Hualien, Taiwan, in this handout provided by Taiwan's National Fire Agency on April 3, 2024.

Taiwan National Fire Agency/Handout via Reuters

(1st UPDATE) In the wake of a magnitude 7.2 earthquake, Globe and Smart offer Filipinos free access to its services while In Taiwan so they can contact their loved ones

MANILA, Philippines – Globe and Smart are offering free roaming services for Filipinos in Taiwan which was hit by a magnitude 7.2 earthquake on Wednesday, April 3.

In a statement, Globe said its postpaid and prepaid customers as well as TM users currently using roaming services in Taiwan will get free 15 minutes of incoming and outgoing calls, 15 texts to all networks, and 1 gigabyte of data (for whatever service is currently available) good for 7 days at no extra cost.

Meanwhile, Smart and TNT roaming customers will receive free roaming data load assistance for three days in Taiwan.

How to access the free roaming services

Globe and TM customers should connect to Taiwan Mobile or Chunghwa Telecom to take advantage of the free roaming services. The free services require no registration and will be automatically provided to users, with a confirmation message sent to customers once the free roaming offer is ready for use.

Globe and TM customers in Taiwan can call, text or use the data allocation as follows:

  • To make a call, dial “+” plus the country code, area code and telephone number (ex. +63773101212) or dial “+” plus country code and mobile number (ex. +639171234567).
  • To send a text, type “+” plus country code and mobile number (ex. +639171234567).
  • To use the free 1GB data allocation, turn on mobile data and data roaming and set the network connection to 3G or LTE. Postpaid customers are encouraged to only turn on their mobile data and data roaming once they have received the activation message.

For Smart and TNT customers, meanwhile, simply turn on your phones and connect to Smart’s network partners to use this free service. They will receive a text message with instructions once this is done.

Wishing for the best

Paula Rivera-Castillo, head of Globe International Business, said in a statement: “Tens and thousands of Filipinos work and live in Taiwan, with thousands more going on a visit annually. We hope that through this immediate connectivity support, we can help our customers there contact their loved ones and cope in the aftermath of this temblor.”

“We understand the importance of access to information and communication especially during a disaster. We are praying for the safety of our fellow Filipinos in Taiwan as we continue to monitor this crisis,” Shing Dimagiba, Smart Vice President for Postpaid and International Roaming Business, said in a statement.

– Victor Barreiro Jr,/Rappler.com

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