MANILA, Philippines – Some Security Bank customers may still be unable to access their accounts on their app, even after the bank earlier claimed it had fully restored its services on Thursday, July 20.

“As posted, our systems were back up as of 1:45 pm on July 20, 2023. However, due to the surge and high volume of users on our updated Security Bank Online app (blue tile), some users are experiencing log-in access issues or delays on the app,” Security Bank said in an emailed statement on Friday, July 21.

In the meantime, customers may use the Security Bank’s online banking service through their web browser, which is accessible here. They may also use the old Security Bank Online app.

Customers may also transact in all branches and ATMs, which are fully operational. Some branches will also be open on Saturday, July 22. The list of open branches may be viewed here.

Security Bank previously said that it had restored all its services after customers reported extended system downtimes, which started Tuesday, July 18, and continued until Thursday.

“Please be informed that as of today 1:45 pm, July 20, 2023, our services and channels are back up and available. Operations are business as usual. We apologize for the inconvenience and appreciate your patience and understanding,” the bank said on Thursday in a short emailed statement.

• Security Bank Online (web and mobile app)
• DigiBanker
• Cash and Trade Portal
• Salary Advance (SALAD)
• PESONet
• Branches
• Payroll
• eKYC

Tanya Ansaldo-Deakin, Security Bank’s corporate communications and brand division head, told Rappler that the downtime was caused by a “network glitch.” There were also no indications of any hacking attempts or other malicious activities. – Rappler.com