financial technology

GCash says ‘funds are safe’ after users report issues in app

Christa Escudero

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GCash says ‘funds are safe’ after users report issues in app
(1st UPDATE) GCash has removed its earlier online advisory on the app's downtime on October 9

GCash on Monday, October 9, acknowledged the “intermittent access to some of our services,” after many users reported issues when accessing or using the app.

In its advisory at 2:57 pm, the e-wallet service said it’s working on restoring them “as quickly as possible,” and assured users that the funds on their accounts are “safe.”

The advisory has been removed from its Facebook page as of Tuesday, October 10. Shown below is Rappler’s copy of the advisory as reposted on our Facebook page.

In posts on social media, users complained about not being able to log in, while others shared errors in using the Express Send and Bank Transfer features, in which users transfer money to other GCash users or bank accounts, respectively.

Reports from Downdetector showed that outages in GCash began at around 6 am on Monday and peaked at 1:12 pm, with 901 reported outages.

Screenshot from Rappler


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Christa Escudero

Christa Escudero is a digital communications specialist for Rappler.