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MANILA, Philippines – Various industries are bracing for the impact of artificial intelligence (AI), particularly how it could disrupt jobs and alter the way companies work.
Even the headhunters or recruiters tasked to fill job vacancies may see their roles change in the next few years.
In a Business Sense interview, Sprout Solutions chief executive officer Patrick Gentry said AI will have a “profound impact on all industries, HR (human resources) included.”
Sprout is an HR solutions platform, which enables employees to file various requests and gain access to office resources. HR also gains access to data and trends which they use in decision-making in the workplace.
Gentry, however, is optimistic. Recalling how people feared during the Industrial Revolution that machines would take away jobs, Gentry said AI will just “change the way we work.”
In HR, the future first interviewer and recruiter may be AI, which would use data and other publicly available information about a candidate and decide if the applicant can move on to the next interview.
An AI chatbot may also be the one answering employees’ questions about office policies.
“That frees up HR professionals to do more meaningful work than answering questions about leave policies and things like that…. It changes our jobs, but it makes our jobs more meaningful at the end of the day,” Gentry said.
Gentry also noted that Sprout is “layering” Chat GPT into its workflows, “using it in different parts of the business.”
Go hybrid or face resignations
In the Business Sense episode, Gentry also talked about how hybrid work arrangements help retain talent.
A Sprout survey showed that Filipinos are leaving their jobs, as high-paying online jobs become more popular.
Generally, millennials are the ones pushing for a return to the office, while Gen Z workers, who have started their careers online, prefer the work-from-home setup. Gentry said leaders should strike a balance.
“Employees prefer to work from home, but employees on 100% work-from-home are less engaged with their employer…. They are not as committed,” Gentry said. – Rappler.com
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